mob ia
Topic: conflict
topic statement: to investigate the conflict management strategies used by digicel, down town Kingston, to improve the relationship between employees and management
objectives
1. Analyze what causes conflict among employees in an organization
2 to determine the strategies used by management to reduce conflict among employees
3. To determine how the strategies used by management by affect employees between each other
Table of Contents
Content Page
Introduction
Methodology
Literature Review
Conflict is a situation of competition in which the parties are aware of the incompatibility of potential future positions and in which each party wishes to occupy a position which is incompatible with the wishes of the other. In this study the researcher investigated the conflict management strategies used by Digicel, down town Kingston to improve the relationship between employees and management. The researcher focused on what causes conflict, strategies by management to reduce conflict and also how the strategies used affect the relationship between employees. In this study the researcher elaborated to the following objectives above. In most businesses conflict can be both constructive and also healthy in an organization but it also brings forth underlying issues that employees face in the organization and which can later cause either feud or tension between the employees. In every organization there are different reasons that can cause conflict among employees. According to Art Bell (2002) he gave six reasons for conflict in the workplace: conflicting needs, conflicting styles, conflicting perceptions, conflicting goals, conflicting pressures, and conflicting roles which are a few of the factors that cause conflict while Brett Hart (2002) discusses two addition causes of conflict which is different personal values and unpredictable policies. In a work place conflict can cause the employees to have
topic statement: to investigate the conflict management strategies used by digicel, down town Kingston, to improve the relationship between employees and management
objectives
1. Analyze what causes conflict among employees in an organization
2 to determine the strategies used by management to reduce conflict among employees
3. To determine how the strategies used by management by affect employees between each other
Table of Contents
Content Page
Introduction
Methodology
Literature Review
Conflict is a situation of competition in which the parties are aware of the incompatibility of potential future positions and in which each party wishes to occupy a position which is incompatible with the wishes of the other. In this study the researcher investigated the conflict management strategies used by Digicel, down town Kingston to improve the relationship between employees and management. The researcher focused on what causes conflict, strategies by management to reduce conflict and also how the strategies used affect the relationship between employees. In this study the researcher elaborated to the following objectives above. In most businesses conflict can be both constructive and also healthy in an organization but it also brings forth underlying issues that employees face in the organization and which can later cause either feud or tension between the employees. In every organization there are different reasons that can cause conflict among employees. According to Art Bell (2002) he gave six reasons for conflict in the workplace: conflicting needs, conflicting styles, conflicting perceptions, conflicting goals, conflicting pressures, and conflicting roles which are a few of the factors that cause conflict while Brett Hart (2002) discusses two addition causes of conflict which is different personal values and unpredictable policies. In a work place conflict can cause the employees to have