A key to Fayol’s approach to managing an organization is given in his elaboration of the “administrative apparatus … a system of recording which includes the present, the past and the future … [which ensures] for the Directors the best possible means of appreciating the probable consequences of their decisions [ and comprises] The Survey, The Plan, Reports and Statistics, Minutes of Meetings, and The Organization Chart” (Fayol 1949:x). What Fayol proffers however, is not the sterile, “ivory tower” approach to the production of these outputs of which he is so often accused. Rather, they are outputs that involve and are the results of active engagement of managers and workers at all levels in the organization.
Fayol (1949:xi) says The Survey (which today we would variously describe