Multiple choice final
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) A field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as
A) psychology.
B) sociology.
C) social psychology.
D) anthropology.
E) organizational behaviour.
2) What is characteristic of Johan's department is that there is a broad mix of people in terms of gender, race and ethnicity. This is known as
A) diversity.
B) empowerment.
C) groupthink.
D) ethics.
E) individual differences.
3) Employee productivity, developing effective employees, and putting people first are challenges at the ________ level.
A) ethical
B) individual
C) group
D) organizational
E) motivational
4) A strategy that not only generates a committed workforce but also significantly affects the bottom line is called
A) bottom up management.
B) top down management.
C) putting people first.
D) workplace diversity.
E) individual difference.
5) Which of the following is an example of being an efficient organization or employee?
A) operating a hospital at the lowest possible cost while achieving higher output
B) being the most pleasant real estate broker in Toronto
C) being a telemarketer who makes the required number of calls at the end of the day
D) being a sales person who acquires the most clients of anyone in the company
E) being an instructor who teaches larger classes than his fellow colleagues
6) Why do organizations that have OCB outperform those that do not?
A) promotion of effective functioning of the organization
B) employees are easier to supervise
C) increased job satisfaction
D) frequent recruitment, selection and training
E) increased opportunity for promotions
7) If we understand the written and unwritten rules in a structured situation then human behaviour becomes
A) predictable.
B) predetermined.
C) manageable.
D) controllable.
E) unpredictable.
8)
1) A field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as
A) psychology.
B) sociology.
C) social psychology.
D) anthropology.
E) organizational behaviour.
2) What is characteristic of Johan's department is that there is a broad mix of people in terms of gender, race and ethnicity. This is known as
A) diversity.
B) empowerment.
C) groupthink.
D) ethics.
E) individual differences.
3) Employee productivity, developing effective employees, and putting people first are challenges at the ________ level.
A) ethical
B) individual
C) group
D) organizational
E) motivational
4) A strategy that not only generates a committed workforce but also significantly affects the bottom line is called
A) bottom up management.
B) top down management.
C) putting people first.
D) workplace diversity.
E) individual difference.
5) Which of the following is an example of being an efficient organization or employee?
A) operating a hospital at the lowest possible cost while achieving higher output
B) being the most pleasant real estate broker in Toronto
C) being a telemarketer who makes the required number of calls at the end of the day
D) being a sales person who acquires the most clients of anyone in the company
E) being an instructor who teaches larger classes than his fellow colleagues
6) Why do organizations that have OCB outperform those that do not?
A) promotion of effective functioning of the organization
B) employees are easier to supervise
C) increased job satisfaction
D) frequent recruitment, selection and training
E) increased opportunity for promotions
7) If we understand the written and unwritten rules in a structured situation then human behaviour becomes
A) predictable.
B) predetermined.
C) manageable.
D) controllable.
E) unpredictable.
8)