1. An example of a HIPPA privacy violation would be a breach of information from the Healthcare organizations servers. This particular breach would impact the System/Application Domain. A hacker can penetrate a vulnerable system and retrieve patient information such as SSN‚ DOB‚ and even credit card payment information. 2. Threats and vulnerabilities: a. User Domain – Unauthorized access to organization owned workstations b. Workstation Domain - User downloads an unknown e-mail attachments c. LAN
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Activity vs. Infrastructure in the Arts Activity in the arts is paramount; it the processes by which people make or create art forms‚ without activity the arts would not exist. Galway City is a prime example of a place where art activity is thriving in a small peripheral town with little infrastructure. Galway is a very isolated city; there is one railway station‚ with one destination‚ no airport‚ and a harbour which has not been updated since the 19th Century. Galway when looked at from this perspective
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and marketed as Thorr Motorcycles‚ attributes were modeled after the Norse God of Thunder‚ Thor—strong‚ honest‚ and simply reliable product design‚ and loyal customers lived a lifestyle of freedom‚ mobility‚ and masculinity. Successful marketing‚ which promoted high- end motorcycles as an integral component of one’s lifestyle had served the purposes for sustaining Thorr with a 40% market share—iconic brand devotion (Apollo Group Inc.‚ 2008). Over the past months‚ sales have been waning largely because
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Wal-Mart ’s Customer Service Perspective Karen E. Wilkerson TUI BSBA Integrative Project BUS 499 Module 2 SLP Dr. Thurgood February 17‚ 2012 Wal-Mart ’s Customer Service Perspective Customer service is interaction with your company ’s clients. Ultimately‚ businesses are in business to make money; profitability cannot be achieved without customers. Customer service representatives provide much of this direct interaction‚ although almost anyone‚ from any position in an organization‚ may be
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information technology advancement has prompted the development of self-service technologies. Self-service technologies (SSTs) are the technological interfaces that allow customers to co-produce the services to serve by their own. It has brought significant changes to service retailers as it has changed the way that how firms provide services to customers and how customers interact with firm. It enables customers perform entire services by themselves without direct assistance from employees and
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John Moura Chapter 2: Planning for Security Review Questions 1. Describe the essential parts of planning. How does the existence of resource constraints affect the need for planning? Answer: Organizational planning‚ described below‚ and Contingency planning‚ which focuses on planning or unforeseen events. Organizations must be able to forecast their needs relative to available resources as best they can to insure best decision making. 2. What are the three common
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Seven domains of a Typical IT Infrastructure To Identify Weaknesses User Domain - Social engineering represents a big vulnerability. Workstation Domain - Computers that aren’t patched can be exploited. If they don’t have antivirus software they can become infected LAN Domain - Any data on the network that is not secured with appropriated access controls is vulnerable. Weak passwords can be cracked. Permissions that aren’t assigned properly allow unauthorized access LAN-to-WAN Domain -
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Volume 3 ♦ Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The
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SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Kalyan Malla Bachelor’s Thesis May 2012 Degree Programme in Facility Management To0urism‚ Catering and Domestic Services DESCRIPTION Author(s) MALLA‚ Kalyan Type of publication Bachelor´s Thesis Pages 57 Confidential ( ) Until Date 07.05.2012 Language English Permission for web publication (X) Title SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING
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