communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable. 2. A customer has been spoken
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Why in your opinion‚ was the Levi Strauss 501 campaign so successful? The Levi Strauss 501 advertising campaign was so successful in 1984-1990 as it attracted the typical American teens selling independence‚ sexuality and physical good looks‚ representing the perfect figure and body. It illustrated a complete lifestyle to the teenagers world. Admiring the fantasy of idols James Dean and Marlon Brando‚ all connecting to the Levi guys (jeans) in the adverts‚ giving the impression of a sensual
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need to know the background and character traits of his family. 2. The Tribe of Levi It is important for us to have an understanding of our personal genealogy to know what character sties have been passed on to us from our ancestors. Moses was from the tribe of levi and concerning this tribe‚ we read God’s testimony in malachi 2:4-7 “and ye shall know that I have sent this command ments unt you‚ that my covenant might be with levi saith the Lord of hosts. My covenant was with him of life and peace
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Subject: Recommendation: LSC to take back the brand GWG® To: All Senior Executives From: Supratim Ghosh Levis’ Strauss Canada Holding An Ember : The GWG Brand® Executive Summary Over the past 4 years‚ Jack Spratt has not performed as per the given targets by LSC. The sales of the GWG® brand jeans and apparels has gone down in terms of market share. Only around 2% of the market share is with GWG® in 2000-2001 (Exhibit 1)‚ while under the license of Jack Spratt. There has been no investment
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organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list.  2. Complete the table below by describing the differences in customer service between commercial‚ public and third sector organisations. You should outline customer service roles in each
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Customer Lifetime Value - A Case Study 1 CLV * Group 1: 7 * Group 2: 11.875 * Group 3: 2.5 2 Questions a Your manager asks you what you think might explain the differences in p‚ r‚ and AC between the three groups. What would you say? i Group 1’s higher “p” could be due to the fact that this group of students doesn’t have the meal plan that undergrad students who live on (or close to) campus have. Additionally‚ some MBA students may have longer classes
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“Competitive advantage is a function of how you cope with the changing patterns of competition under globalisation to create value for your customers” Abstract: This paper employs different theories relating to the advantages an MNC can gain from effectively utilizing its significant economies of scale‚ to strategically operate its business in an ever changing environment. Today‚ Rolls Royce along with General Electric and Pratt & Whitney‚ are the “Big Three” commercial turbofan aircraft
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John De Cleene English Harris Due: December 2‚ 2010 Horror and Tension Within The Tell Tale Heart Edgar Allen Poe is most famous for his remarkable gothic fiction stories. In fact‚ some would almost consider him to be the father of them. One of his most recognized pieces is The Tell Tale Heart. This particular tale tells the story of a man who in the end turns out to be insane when he hears the beating of a dead man’s heart. The narrator kills an old man who did nothing wrong. The only thing
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1. What position in the market does Levis occupy? According to Bowman’s Strategy Clock Levis displays Differentiation with price premium. The company has value to its product to justify high costs. 2. How confident are you that the “Personal Pair” will change the differentiation and low cost trade-off? Levi will move to incorporate a Focus differentiation strategy where focus is on the higher end of the jeans market‚ yielding stronger profit margins due to price premium. 3. What are Levi’s
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“the school of Athens” does all that with his depiction of many of the greatest thinkers and philosophers such as Aristotle‚ Plato‚ Socrates‚ Epicurus‚ and many more. The painting was painted between 1509 and 1511 during the High Renaissance art period‚ a period in which artist are creating works with more balance and are characterized to be having a burst of creativity‚ and is a fresco painting using oil paint as its medium. Raphael uses a few different techniques to create a sense of balance in
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