Performance Management “How I get my people to do what I want them to do‚ in the way I want them to do it!” Performance management (PM): Organisations that take performance management seriously‚ manage a range of different but inter-related topics: • Mission • Vision • Strategy • Business plans • Values (how people should and should not behave) • Culture in which improving performance is valued and developed • Monitoring of performance – at individual‚ unit and Team levels • Feedback
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A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
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Human Resource Management: Performance Management Introduction The continuous development improvement of human resource potential requires a successful performance system. Schermerhorn (1999‚ Pg. 250) defined Performance Management System as a system that ensures performance standards and objectives are set‚ that performance is regularly assessed for accomplishments and that actions are taken to improve performance potential in the future. The process of formally assessing someone’s work accomplishments
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Department of People Management Briefing Note Performance Management Two purposes of performance management and their relationship to business objectives: Performance management drives employee behaviour to align with business goals and objectives. This alignment happens because job responsibilities and expectations are clear‚ resulting in increased individual and group productivity; and also better information is available to use for promotion decisions. Having a Performance management system in place
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Management Report Supplier Relationship Management Introduction: The key objective for organizations in today ’s cutthroat environment and competitive era is to drive sales and increase margins. To achieve its goals by increasing sales thereby doing an increment in their margins‚ companies have paid a great deal of attention to the customer side of their businesses thus leading to the evolution of customer relationship management (CRM) that increases companies abilities to understand the
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planning and managing CRM programmes. 3.0 Emerging concepts in CRM‚ CRM Strategy‚ Implementing CRM‚ Relationship Management in B2B Commerce‚ CRM in services and e-CRM. 4.0 Segmentation and Selection. 5.0 Retention and Cross-sell Analysis Introduction to CRM. CRM is the abbreviation for customer relationship management. It entails all aspects of interaction that a company has with its customer‚ whether it is sales or service-related
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Assessment 3 of 3 Assessment Project Manage people performance Project 1 When allocating it is important to consider that work should be allocated on a fair basis taking into consideration the employee experience‚ expertise‚ skills‚ knowledge understanding and workloads. It i salso important to consider the following: Goals and objectives Work must be goal and target oriented. Managers and their employees need to set goals that are realistic‚ achievable and have timeframes attached. Large goals
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Effects of Motivation on Employees’ Job Performance in an Organization The primary objective of this paper is to describe‚ analyze and evaluate the effects of motivation on employees job performance in an organization. Furthermore‚ this aims to give insight to employees and administration who are working within an organization. The importance of motivation and how it affects an organization’s performance in it’s entirety‚ will be the best deciding measure between good and bad motivational
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“A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH SPECIAL REFERENCE TO SUGUNA AUTOMOBILES‚ COIMBATORE” CHAPTER - 1 INTRODUCTION 1.1 ABOUT THE STUDY An organisation‚ whether a business or an industrial enterprise need customer for its survival and growth. The success and failure of an organization depends on its customers. So it is utmost duty of any organizational member to look after their customer’s needs and wants and make them satisfied with their product or service. It is ideal from any organizations
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CRM is the abbreviation for customer relationship management. It entails all aspects of interaction that a company has with its customer‚ whether it is sales or service-related. While the phrasecustomer relationship management is most commonly used to describe a business-customer relationship‚ CRM systems are used in the same way to manage business contacts‚ clients‚ contract wins and sales leads. CRM is often thought of as a business strategy that enables businesses to: Understand the customer
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