Unit 1: Introduction – Consumer Needs‚ Motives and Values Operation Management (OM) is the science and art of ensuring that goods and services are created and delivered successfully to customers. Applying the principles of OM entails a solid understanding of people‚ processes‚ and technology and how they are integrated within business systems to create value. Nature of Operations Management The traditional management paradigm revolves around four basic functions – Planning‚ Organizing‚ Directing
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Bibliography: Bergeron‚ B. (2002)‚ Essentials of CRM – A Guide to Customer Relationship Management‚ John Wiley & Sons Inc.‚ New York Brorson‚ T.‚ Larsson‚ G. (2006)‚ Environmental Management - How to Implement an Environmental Management System within a Company or other Organization‚ EMS AB‚ Stockholm Coddington‚ W. (1993)‚ Environmental Marketing – Positive strategies for reaching the green consumer‚ McGraw Hill inc.‚ USA Cohen‚ M. (2001)‚ The Emergent Environmental Policy Discourse on Sustainable Consumption
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Caroline Walsh BADM 3601 – Operations Management Assignment # 4 Due: Monday November 12th ‐ 5:00 PM (a) A study‐aid desk manned by a graduate student has been established to answer student’s questions and help in working problems in your OM course. The desk is staffed eight hours per day. The dean wants to know how the facility is working. Statistics show that students arrive at a rate of four per hour‚ and the distribution is approximately Poisson. Assistance time averages 10 minutes‚ distributed
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Nike‚ Inc. : Case Study in Operations Management MGT 441 Prepared for: Dr. Davidson‚ Concord University Prepared by: Jeremiah Nelson Johnathan Coleman Emily O’Dell December 4th‚ 2012 Introduction Low-cost‚ time-efficient manufacturing of goods is a key feature of a successful production company in today’s competitive global economy. Operations management‚ often abbreviated in the business world as OM‚ is defined as “...the set of activities that creates value in the form of goods
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Note: Solve BOTH case studies. Case I DABBAWALLAHS OF MUMBAI (A) Dabba was a generic‚ colloquial term used explicitly in Mumbai to describe any cylindrical box. In the context of meal delivery service‚ a dabba was an aluminum box carried by its handle like a tin of paint. Each dabba housed three to four interlocking steel containers and was held together by a collapsible metallic wire handle. Each of these containers accommodated an individual food item found in a typical midday lunch. Wallah
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Without innovation organisations can lose their competitive edge to competitors in the market every operation department in any organisation need to develop innovative products‚ services‚ process‚ designs and manufacturing processes in order to respond to customer requirement and improve services delivery of an organisation. African organisation need to integrate operation strategy with innovation management in order to effectively compete with world-class organisation and improve their operational efficiencies
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I. BACKGROUND OF THE CASE February 27‚ 1981‚ the Federal Republic of Germany and the Republic of the Philippines entered into a contract to develop applications of solar energy in the Philippines. The project was called the Philippine-German Solar Energy Project (PGSEP). The technology involved the capsulation of the sun’s rays through panels of photovoltaic (PV) cells. The encapsulated energy charged a wet cell battery‚ controlled by battery control unit (BCU). It produce direct current
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Innovation at 3M Corporation Case Summary 3M was and still is a worldwide leader in innovation. After a rough start in 1902‚ over decades‚ 3M enjoyed national and global growth as well as a reputation for remaining a hothouse of innovation. In the 1990’s‚ 3M was trying to move away from the incrementalism and it sought to change the mix of new products to truly create something new to the world‚ instead of line extensions‚ which typically had provided two out of three new-product sales dollars
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Operations Management Project Report Company: Corona Group: J Section: B Group Members: Aatka Zafar BBA 02093054 Adeel Shafique BBA 02093090 Faiza Ahmed BBA 02093071 Usman Ali BBA 02093108 Hina Jabbar BBA 02093052 Submitted to: Sir Sarmad Irfan Executive Summary In this era of globalization and immense competition‚ the only organizations with lean and fittest operations
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Strategically‚ operations management involves the long-term planning and structuring of work. Indeed‚ the task of operations strategy is to design the operating system‚ which is the joint configuration of resources and processes‚ such that its resulting competencies are aligned with the organization’s desired competitive position. In other words‚ operations strategy focuses on how to best enable and implement the organization’s strategy. (For for-profit organizations‚ “best” can be measured as maximizing
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