Scoring Starbucks: A Balance Scorecard AnalysisUniversity of Maryland University CollegeDMBA 620October 17‚ 2014Executive Summary I signed a non-disclosure agreement with my current firm. I am unable to speak to the operations‚ strategy‚ and performance of the Fannie Mae. For this reason I have chosen Starbucks to analyze. Starbucks is an organization that has a wide moat. The Balance Scorecard as created by Norton and Porter focuses on several areas‚ which include the following: Financial Perspective
Premium Coffee Starbucks Strategy map
Supervisory Starbucks Case Study Questions: 1) Starbucks’ employees can be seen as a formal team as opposed to an informal team. Differentiate between ‘formal’ and ‘informal’ teams. 2) The employees of Starbucks retail shops clearly work together well as a team. List four characteristics of teams that have ‘gelled’ together. 3) “… the numbers of employees are usually from three to six.” a. Why is the size of team an important factor? b. What are the benefits to Starbucks of having
Premium Team The A-Team
Alternatives Alternative #1 is to introduce existing products to new markets. Since Starbucks is already an established name‚ we know for a fact that people like drinking Starbucks coffee. However‚ cultural attitudes can be different around the world. This is an important fact since Starbucks is set on growing internationally. They will also face different reception to Starbucks image and taste. Statistics show that there is still a lot of opportunity to grow in current markets. These current markets
Premium Coffee
OBSERVATIONAL RESEARCH PAPER This paper is about the observational research I did for Starbucks Corporation. I observed their customers consuming their product. Starbucks is amongst the most popular coffee retail shop in United States. On completing this observation‚ I came to the conclusion‚ that the major customer of Starbucks were women in the age group of 18 to 70 years of age. Of my six hours of visit at Starbucks on a Wednesday I observed that there was merchandise for example cups‚ mugs‚ coffer
Premium Coffee
TOWS Matrix Weaknesses 1. 1. Less Funding 2. 2. Higher Tuition 3. 3. Class Size 4. 4. Non-specialized 5. Curriculum 5. Foreign TA’s SO Strategies WO Strategies 1. Develop a hotel lab 1. Use funding to hire more experience (O2‚ O3‚ O4‚ S4‚ professors ()‚ )4‚ W3‚ W5) S1) Strengths Reputation PSHRS Multiple Campuses Experienced Faculty Café Laura Lab 1. 2. 3. 4. 5. 1. 2. 3. 4. 5. Opportunities Hospitality is Worldwide Field State Funding Location Opportunity for Expansion Demand for Hospitality
Premium University Education Finance
Caso Starbucks 1) ¿Qué factores contribuyeron al éxito de Starbucks en los años 90?‚ ¿Qué tenia de relevante la propuesta de valor de Starbucks? Y ¿Cuál fue la imagen de marca que identificó a Starbucks en este periodo? La relevancia de a propuesta de valor de Starbucks‚ consistía en hacer de sus cafeterías un lugar en donde se viviera o se experimentara una cultura del café teniendo en cuenta tres componentes: 1-Calidad en el producto (café) controlando su cadena de suministros y distribución
Premium Empresa Sociedad Segmentación de mercado
MGT 4750 – Business Strategy intensive Starbucks in 2012: Evolving into a Global Dynamic Organization Has Howard Schultz done a good job since his return as Starbucks’ CEO? Why or why not? What evidence can you cite in support of your position? The return of Starbucks’ CEO was a clear success. In fact‚ the company has witnessed a great financial performance‚ since the return of its visionary CEO‚ Howard Schultz‚ who not only possesses efficient management skills but also‚ a great
Premium Howard Schultz Starbucks Product differentiation
Starbucks was founded by Jerry Baldwin‚ Zev Ziegler and Gordon Bowker in 1971 in Seattle‚ U.S.A. They named their company after Starbuck from the Moby Dick novel who was a coffee lover. Starbucks sold primarily whole bean Arabica coffee. They got their supply from Alfred Peet of Peet’s Coffee and were under the agreement that once Starbucks ’got too big‚ they would have to roast their own’. Their main focus was to sell a high quality cup of coffee. In 1984 Harold Schultz joined the company as a director
Premium Starbucks Coffee Jerry Baldwin
Script When you are sitting in the Starbucks and look around‚ you will see this scene: Full of laptop computers and iPads Executives replying their emails Students doing their assignments Business people discussing their business activities The environment of Starbucks is unique when we think about general coffee shops. So there were some unfilled customer needs before Starbucks established in the US coffee shop market. Store location（convenience) Affordable price Comfortable environment
Premium Starbucks Coffee Coffeehouse
Synopsis The Starbucks Corporation is a leader in creating high-quality Italian style espresso drinks and master-piece tea drinks‚ providing a variety of pastries and confections as well as coffee-related accessories and equipment throughout their global retail stores. While Starbucks is committed to achieving the goal as the most recognized and respected brand in the world‚ they are focused on ensuring best practices are created and implemented fashionably and in a timely manner. Starbucks is recognized
Premium Coffee Espresso Corporate social responsibility