Team and Starbucks
Business Management Supervisory
Starbucks Case Study
Questions:
1) Starbucks’ employees can be seen as a formal team as opposed to an informal team.
Differentiate between ‘formal’ and ‘informal’ teams.
2) The employees of Starbucks retail shops clearly work together well as a team.
List four characteristics of teams that have ‘gelled’ together.
3) “… the numbers of employees are usually from three to six.”
a. Why is the size of team an important factor?
b. What are the benefits to Starbucks of having small teams of staff in each branch?
4) Starbucks achieve success and adhere to the criteria of planning, execution and review.
a. Explain three issues that need to be addressed in the planning process.
b. Reviewing is an ongoing process. Explain three things Starbucks can do continually to ensure goals are being accomplished. (HINT: apply your facts on the review process to the Starbucks situation).
5) How does Starbucks manage to keep good relationships between their managers and employees?
6) Name the five issues that teams should take note of and address if necessary, before these issues become a crisis.
7) The staff at Starbucks are empowered and motivated employees. Briefly explain, in your own words, the three principles that Starbucks implement in motivating their employees.
8) Management needs to commit to certain aspects in order to empower employees.
List four of these aspects.
Answer
1. Formal Team
A formal team is a structured team, created for a specific purpose. It will have a leader and everybody within the team will have a distinct role.
At Starbucks the Formal Group has a formal organizational structure and involves a flat structure that is Board of Directors, Managers and staff. At the Branches the Formal Team was made up of Managers and Subordinates which both shared common specialties.
Informal Team
An informal team is similar to a formal team, but does not have a rank structure as
Starbucks Case Study
Questions:
1) Starbucks’ employees can be seen as a formal team as opposed to an informal team.
Differentiate between ‘formal’ and ‘informal’ teams.
2) The employees of Starbucks retail shops clearly work together well as a team.
List four characteristics of teams that have ‘gelled’ together.
3) “… the numbers of employees are usually from three to six.”
a. Why is the size of team an important factor?
b. What are the benefits to Starbucks of having small teams of staff in each branch?
4) Starbucks achieve success and adhere to the criteria of planning, execution and review.
a. Explain three issues that need to be addressed in the planning process.
b. Reviewing is an ongoing process. Explain three things Starbucks can do continually to ensure goals are being accomplished. (HINT: apply your facts on the review process to the Starbucks situation).
5) How does Starbucks manage to keep good relationships between their managers and employees?
6) Name the five issues that teams should take note of and address if necessary, before these issues become a crisis.
7) The staff at Starbucks are empowered and motivated employees. Briefly explain, in your own words, the three principles that Starbucks implement in motivating their employees.
8) Management needs to commit to certain aspects in order to empower employees.
List four of these aspects.
Answer
1. Formal Team
A formal team is a structured team, created for a specific purpose. It will have a leader and everybody within the team will have a distinct role.
At Starbucks the Formal Group has a formal organizational structure and involves a flat structure that is Board of Directors, Managers and staff. At the Branches the Formal Team was made up of Managers and Subordinates which both shared common specialties.
Informal Team
An informal team is similar to a formal team, but does not have a rank structure as