MGT 330 : Management for Organizations
MGT 330 : Management for Organizations
My job description for Starbucks would encompass a bit of the company’s history, as well as details of what the job responsibilities are. In doing so, this provides a potential employee with some knowledge of the company, an understanding of the mission statement, as well as what their responsibilities would entail. Below is a sample of how my job description for Starbucks would read.
The Starbucks Corporation is an international coffee company that was founded in Seattle, Washington (Starbucks.com). With 19,435 stores in 58 countries, it is the largest coffeehouse chain company in the world; Starbucks sells a variety of hot and cold drinks. These include espresso coffee, cappuccino, coffee mocha, and drip brewed coffee. Our Baristas are considered to be the face of Starbucks. They produce a positive experience for customers while making delicious and perfect drinks. We make it a point to address each visitor, one drink and one customer at a time. There are key responsibilities and essential job functions that our Barista’s have with the company. A Barista is expected to act with a high level of integrity, knowledge and honesty that promote the companies values. A Barista must maintain a calm demeanor during peak hours of operation and during all escalated customer interactions. Keeping this demeanor will insure the store will operate and meet corporate standards. A Barista should anticipate customer and store demands by evaluating trending orders and environment cues. A Barista should be able to communicate in a timely manner with the manager and team, as well as have the ability to with training new employees should they be asked to do so. In reviewing the course materials, and comparing the different variations of departmentalization to each other, my belief is that Starbucks style and service is best suited for the Departmentalization by Function. Reilly (2011) taught us that the
My job description for Starbucks would encompass a bit of the company’s history, as well as details of what the job responsibilities are. In doing so, this provides a potential employee with some knowledge of the company, an understanding of the mission statement, as well as what their responsibilities would entail. Below is a sample of how my job description for Starbucks would read.
The Starbucks Corporation is an international coffee company that was founded in Seattle, Washington (Starbucks.com). With 19,435 stores in 58 countries, it is the largest coffeehouse chain company in the world; Starbucks sells a variety of hot and cold drinks. These include espresso coffee, cappuccino, coffee mocha, and drip brewed coffee. Our Baristas are considered to be the face of Starbucks. They produce a positive experience for customers while making delicious and perfect drinks. We make it a point to address each visitor, one drink and one customer at a time. There are key responsibilities and essential job functions that our Barista’s have with the company. A Barista is expected to act with a high level of integrity, knowledge and honesty that promote the companies values. A Barista must maintain a calm demeanor during peak hours of operation and during all escalated customer interactions. Keeping this demeanor will insure the store will operate and meet corporate standards. A Barista should anticipate customer and store demands by evaluating trending orders and environment cues. A Barista should be able to communicate in a timely manner with the manager and team, as well as have the ability to with training new employees should they be asked to do so. In reviewing the course materials, and comparing the different variations of departmentalization to each other, my belief is that Starbucks style and service is best suited for the Departmentalization by Function. Reilly (2011) taught us that the
References: Reilly, M. (2011). The five functions of effective management. San Diego, CA: Bridgepoint. Starbucks. (n.d.). Retrieved from http://www.starbucks.com/