OUTCOME 2: Understand how to receive and transfer telephone calls – 2.1 Describe how to identify callers and their needs Identify callers needs Start with open questions‚ use active listening‚ don’t interrupt the caller. Clarification of actual situation/facts Ask pertinent questions‚ go over what the caller has said and ask if this is right. Find out what user knows already Ask what information was previous given‚ have respect for the callers attitude without adopting it. Transition providing
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Indiai"t.r.om-rystem und labelled his company private Limited‚ IfpL. Hi; li;g and iro*‚‚h; ;iil;;‚;;‚ ;;ffiil been 36 Case Stwdy Solutions-Finance cum-office complex. This argument came to an end when ItR turned 60 and handed over ihe business to yashwant. I(R and his.wife proceeded on a two-month trip to religious places. Yashwant proclaimed himself the Managing Direc"tor of^IIpL. Yashwant lost no time in putting his idels into practice. He negotiated a loan from a bank with the
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and the range of business. In addition‚ they are not globalized enough. Although they may do business with foreigners‚ they use traditional Chinese way to solve problems. The similarity is they all like follow one agreement made by top manager‚ but the reasons can be different. In Chinese companies is for avoiding trouble discussing with top managers further whereas in Japanese companies is to remaining harmony and concentrating on one goal. After the dicision is made‚ differences also exists. Japanese
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involved in international business‚ and developing to become a multinational company. Why do these firms want to take the multinational route? One of the dominant frameworks to explain the existence of these multinational companies is the Ownership-Location-Internalisation (OLI) paradigm (Dunning & Lundan 2008). Running an international business is different from running a domestic business. International business requires you to recognise and understand the cultural differences between countries.
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Academic Practice for Business CONTENTS Introduction Definition of Mergers Merging Intelligently Steps for Merger Success Reasons for Failure in Mergers Analysis TATA group the market Pioneers Tata Steel Tata Teleservices Do Mergers add value to business? Introduction In a times where there is cut throat competition for even the biggies‚ organizations who have been playing since many decades and the rulers of economy it became a concern for them for how to survive?
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Course Title Diploma in Business Administration Module Title Business Policy and Strategy Project Title Singapore Airlines: Responding to the Crises Group members Chan Caiying Felicia Toh Ying Hui Low Yi Lian Elaine Nur Siti Hawa Binte Ismail Batch number DBA 1A/13 Content page Page 1. Introduction 3 2. Organization profile 3 3. External environment 4 4. Internal environment 6 5. SWOT analyses 8 6. Long- and near- term
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TERMINATOR TECHNOLOGY AS AN ETHICAL ISSUE IN BUSINESS Introduction The word ethics is can be understood as a set of rules of behavior. Ethics forms the fundamental basic concepts of human conduct of what is wrong or bad. It encompasses universal values such as equality for all humanity‚ natural rights‚ maintaining the rule of the land‚ alarm for health and safety measures‚ and safety for the natural environment. Therefore‚ the standards govern the relationship between people for a mutual benefit
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BUSINESS REPORT ON LOUIS VUITTON’S ENTRY INTO CHINA XXX AUTHOR’S NAME XXX UNIVERSITY Executive Summary Luxury product sales boost in the emerging marketing like China‚ which has extraordinary growth and strong potential consumers for the development of luxury goods in the China market. With gradually lower and lower increase of revenue in the European countries‚ Louis Vuitton (abridged as LV in the following sections) commits itself to set up more stores in China. However‚ LV is faced with
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Video Case 2 Are Chinese Business Partnerships A Good Deal For U.S. Companies? Case Assignment Questions: 1. Compare and contrast joint ventures and wholly owned subsidiaries. What are the advantages and disadvantages of each form of market entry? Why might a company choose one over the other? A joint venture is a partnership between two or more people or businesses/companies who will share all expense‚ profit‚ loss expertise and control in a specific project. A wholly owned subsidiary
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So what do an endodontist born in China and an auto repair shop owner born in Boston have in common? The answer in a moment. It’s a commonly accepted business fact that it is easier and less expensive to keep an existing customer than it is to get a new one. In spite of this most small business owners spend a lot more of their resources trying to get new customers than they do keeping the ones they have. Now don’t misunderstand‚ I firmly believe that all businesses big or small must always be in
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