A REPORT ON THE “CUSTOMER SATISFACTION” AT “ORIENTAL BANK OF COMMERCE”‚ BHADRAK‚ ODISHA‚ PIN- 756100 A report Submitted in partial fulfillment of the requirement for the Award of the degree of Master of Business Administration Submitted by Mr. Chandrakanta Panigrahi MBA (BA)‚ TRI- IV ROLL NO- 07 UNDER THE GUIDANCE OF Prof. Dr. kirti Gupta [pic] INSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP DEVELOPMENT BHARATI VIDYAPEETH UNIVERSITY PUNE *2008-2010*
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Running Head: Patient Satisfaction Research Conduct and use of Patient Satisfaction Research in Health Care Abstract The purpose of this paper is to gain an understanding of Patient Satisfaction Research in health care. By understanding the definition of patient satisfaction as well the use of patient satisfaction surveys in health care‚ others will be able to comprehend how managers of Health Care Organizations use the scores to improve the
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challenging when it comes to achieving job satisfaction. According to Zondag (2001) “Pastors meet with little recognition‚ face heavy workloads‚ often have to go it alone‚ and promotion and career opportunities are few and far between” (p. 311). Based on the research provided by Zondag‚ many of the extrinsic variables that prompt satisfaction for other types of professions are not commonly present in religious service. With the realization that job satisfaction is such and important and integral part
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Emotional Labor 1 Running Head: EMOTIONAL LABOR EFFECTS ON JOB Emotional Labor Effects on Job Satisfaction and Employee Performance PSY5002 Section: 04 Emotional Labor 2 Abstract A study was conducted to examine the effects of emotional labor on the well-being of customer service employees. In the article‚ Emotional labor in service
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CUSTOMERS’ SATISFACTION IN AFTER SALES SERVICE –CONSUMER DURABLE GOODS -A CASE STUDY OF AIR CONDITIONERS This study is about finding the factors affecting customer satisfaction‚ extent and level of prevalent after sales service in regard to consumer durable goods. For purpose of in depth study of the relevant issues one of such item “Air Conditioner” has been chosen keeping in view the latest craze‚ flooding of advertisement alluring the existing and potential customers. The study described herein
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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Job Satisfaction‚ Work Environment‚ and Rewards: Motivational Theory Revisited labr_496 1..23 Lea Sell — Bryan Cleal Abstract. A model of job satisfaction integrating economic and work environment variables was developed and used for testing interactions between rewards and work environment hazards. Data came from a representative panel of Danish employees. Results showed that psychosocial work environment factors‚ like information about decisions concerning the work place‚ social support
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Stress‚ Job Satisfaction and Social Support: What Relationship do they have to Workplace Turnover Intentions? Amy Levin‚ MSW‚ PhD California State University Northridge Abstract This study tested a theoretical model depicting the relationships between diversity characteristics‚ organizational climate and personal outcome variables on intention to leave among child welfare workers. In a cross sectional design‚ a sample of 418 child welfare workers was drawn from a large public agency
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CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
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nominated by UNESCO in 2008‚ Melaka has served many tourists throughout the world. Since 2008‚ many of the study done were focused on heritage conservation and culture appreciation. A study of service quality is important in order to learn on tourists’ satisfaction towards tourists’ facilities. In tourism management‚ tourists’ facilities are essential to gain tourists’ loyalty‚ trust and satisfaction. Based on the survey and evaluation‚ the basis for recommendation and improvements can be allocated for
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