Gap Analysis: Riordan Manufacturing Employee motivation is an issue that organizations face on a day to day basis. It can cause job dissatisfaction and turnovers for an organization. Organizations should develop strategies that would increase innovation‚ recognize the value of teamwork‚ and equally reward and motivate employees. How well an organization handles issues that may arise from employees can mean the difference between an energized‚ productive workforce and a languid non-productive
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Do you think increasing age diversity will create new challenges for managers? What type of challenges do you expect will be most profound? Managers will face new challenges due to an increase in age diversity due to the potential generation gap between younger managers and older employees. Managing a team with an age difference may be challenging because different age groups have different opinions and perception of what is fair treatment and different methods of handling critical situations. Supervising
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------------------------------------------------- SERVICE QUALITY GAP IN RESTAURANTS IN VARANASI Under the Guidance of Dr. Ashutosh Mohan By:- Prachi Prabha Chauhan(31) Jitendra Singh(19) MBA-IB (2010-2012) INTRODUCTION The restaurant industry is a demanding sector that stresses the provision of high-level customer service and continuous quality improvement. As lifestyles change and dining out becomes more and more commonplace‚ customers desire new flavors‚ comfortable ambience and pleasant
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Cheyenne Coco Retreat Dr. Sullivan 25. Sept 2013 A relationship is like a plant it needs to be watered‚ fed and nurtured. A relationship needs common values‚ time and communication. My relationship with God is based mainly on trust‚ love and respect. In my opinion I believe that each and every day God influences my life in many different shapes and forms. Some might say there is no God but I don’t believe it one bit because each and every day of my life since I was a child I continue to succeed
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unseat the Gap from its casual-wear throne. Compounding the problem‚ the company has responded to this new competition by trying to change its brand identity‚ leaving its consumers confused and frustrated. Due to these internal and external pressures‚ the Gap is facing a decline in sales and revenue. For the Gap to thrive‚ it must respond to the new retail landscape and its new competitors in an authentic way that will resonate with its core consumer. By reinvigorating the brand‚ the Gap has the
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History of the Gaps Model The gaps model of service quality was first developed by a group of authors at Texas A&M and North Carolina Universities‚ in 1985. Based on exploratory studies of service such as executive interviews and focus groups in four different service businesses‚ the authors proposed a conceptual model of service quality indicating that consumers’ perception toward a service quality depends on the gaps existing in organization – consumer environments. Theory of the Gaps Model Perceived
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Gaps Model of Service Quality The 4 gaps in the Gaps Model are knowledge gap‚ standards gap‚ delivery gap and communication gap. Knowledge gap is the difference between customers’ expectations and the retailer’s perception of these customer’s expectations. This occurs when a person do not know what the customers expect or want. By applying knowledge gap to H&M retail store‚ it refers to the salesperson not knowing what their customers expect/want. For example‚ a customer visiting the H&M
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the achievement gap is not just an African American issue and other groups are being victimized of the problem too‚ which is true. Students of all different races are experiencing the achievement gap including white students. However‚ according to “Racial and Ethnic Achievement Gaps” African Americans are experiencing the gap the most. Students start showing the gap as young as the first grade in reading and math skills. “As of 2012‚ the white-black and white-Hispanic achievement gaps were 30-40% smaller
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service quality‚ Parasuraman‚ Zeithaml‚ and Berry (1985) developed the "Gap Model" of perceived service quality. This model has five gaps: Gap 1. Consumer expectation - Management perception gap Gap 2. Management perception - Service quality specification gap Gap 3. Service quality specifications - Service delivery gap Gap 4. Service delivery - External communication gap Gap 5. Expected service - Experienced service Gap One--Positioning Between customer’s expectation and management’s perceptions
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What is the gender pay gap? The gender pay gap is the difference between how much men and women earn working in the same job. Equal pay for equal work is the concept of work rights that individuals in the same workplace be given equal pay. It is most commonly gender discrimination in terms of pay gap. History of the pay gap In 1969‚ the principle of ‘equal pay for equal work’ was introduced‚ however‚ equal pay was not applicable “where the work in question is essentially or usually performed but
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