CASE 3: STRATEGIC CHOICES AT THE SINGAPORE AIRLINES GROUP Strategic Management and strategic Competitiveness Productivity Enhancement 1) Deployment of Technology 2) Total Involvement 3) Incentives The External Environment A) General Environment 1) Demographic • Malaysian Airlines (regional competitor)‚ which is geographically closed to Singapore‚ were imitating SIA’s strategy (threats) 2) Economic • Global financial crisis – reduced demand
Premium Airline Singapore Airlines Malaysia Airlines
Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving
Premium Manufacturing Six Sigma Lean manufacturing
SOUTHWEST AIRLINES Southwest Airlines Co. is a major U.S. airline and the world’s largest low-cost carrier‚ headquartered in Dallas‚ Texas. It was established in 1967 that operates Southwest Airlines and AirTran Airways to fly among three major Texas cities – Dallas‚ Houston and San Antonio. It is the biggest operator of the Boeing 737 in the world. Flight distances ranged from 190 to 250 miles and flight time were about 45 minutes. Today Southwest operates nearly 400 Boeing 737 aircraft to 59 U
Premium Southwest Airlines Airline Customer service
An Economic Analysis of the Airline Industry The history of the modern United States airline industry can be traced to the Boeing Company’s introduction of the 707 jet model in 1952 (The Airline Monitor‚ 2005). The earliest airline companies actually formed in the days of the propeller-driven craft when passenger capacity was limited to relatively small airplanes. Shortly after the successful introduction of Boeing’s 707‚ passenger traffic increased to the point that trains and ships quickly
Premium Airline Low-cost carrier Southwest Airlines
Conclusions Managers involved in helping their organizations improve quality are frequently puzzled over which approach to use. Some organizations adopt an eclectic approach using components of the three philosophies and combining what they consider to be the best from the best. Other organizations select the Crosby‚ Deming‚ or Juran approach and remain loyal to it; all their education‚ training‚ and implementation efforts reflect support for that one approach. There are organizations that switch
Premium Management Strategic management
according the Air Transport Association. The American airline industry lost $1.5 billion in the first three months of the year 2008. For those low-cost carriers‚ they introduce stealth increases to airfares by adding ancillary charges for services such as checking baggage or airport check-in. On the other hand‚ legacy carriers with full-service promised choose to add “fuel surcharges” to tickets instead. However‚ both tactics have a natural limit and airlines will have to consider other strategies to
Premium Airline Delta Air Lines Low-cost carrier
"Total Eclipse" is a story about trying to understand life. The narrator goes through a serious of interpretations regarding life through the experience of the total eclipse. The speaker takes a deep journey into the depths of her mind and proposes many questions about life. Ultimately‚ it shows how it feels to lose one’s former notions about self and life and to regain a new sense of perception. When first on the mountain to watch the total eclipse‚ the narrator describes the sky as bright and
Premium Earth Eclipse Sun
Task Three: Budget Airlines CONTENTS • Who and what are budget airlines • Marketing environment - Micro environment - Macro environment • Sources of information • Segmentation • Targeting • Positioning • Marketing mix – price • Questions Budget Airline Definition Budget airlines don’t have free meals and entertainment • Budget airlines don’t issue tickets • Budget airlines have only one class – budget class
Premium Airline Southwest Airlines Low-cost carrier
Describe each of the top five (5) advantages of a total rewards approach. The first advantage of a total rewards approach is self fulfillment so that people are recognized for what they do and encouraged to reach their potential through effective learning and development processes and given feedback on their performance. The second advantage is an organization culture where roles are clear and organizational and personal values are in alignment so that employees engage and enjoy work. Another
Premium Strategy Communication Plan
company Vietnam Airlines is the national carrier of Vietnam‚ which was established in 1956 under the name Vietnam Civil Aviation. Vietnam Airlines offers excellent service‚ high quality products‚ relaxing atmosphere at competitive price to their customers. They also generate a hospitable‚ effective and dynamic working environment for all their employees to perform the best abilities and skills to the company. Vietnam Airlines mission: Their mission is to be one of the best airlines in the world
Premium Airline Flag carrier Avianca