6 main disadvantages of decentralisation (1) The success of decentralization will depend upon the quality of personnel manning the decentralized units. In those cases where the training‚ experience‚ education etc of the employees are inadequate‚ decentralisation of authority and of decision making would be harmful for the enterprise. There will be wrong decisions‚ confusion‚ contradictions etc. (2) Decentralisation becomes uneconomic and unwieldy unless the organisation is large and strong enough
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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to pursue a doctoral degree in rhetoric and composition with an emphasis on writing center studies would not have come about without the support of Dr. Alexandra Cavallaro‚ my faculty sponsor at California State University‚ San Bernardino. Dr. Cavallaro’s support helped me to connect my personal and professional experiences — such as my five years working as a English as a Second Language (ESL) instructor overseas in Poland‚ and my work as a volunteer literacy tutor in San Bernardino county after
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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The issue of bias is often seen throughout the mass communication world. Bias is prejudice in favor of or against a person‚ group‚ or a thing. It is usually considered to be unfair‚ but that depends on its contents. Most of our biases are unconscious‚ which is also known as implicit bias. This helps to explain why discrimination exists which is something we also see in the mass communication world. For example overweight job applicants are often viewed as less intelligent‚ and lazier. In a
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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Every one‚ it seems‚ has a mobile these days‚ even children in kindergarten. Billions of text messages fly around the world every day‚ and computers and call centers run every aspect of our lives. But is all this really life better? Here are seven good reasons for you to hate technology. It doesn’t save you time. Many people make the mistake of thinking that technology is there to save you time. Wrong. It is there to give people new ways for filling their time. Take personal computers. Learning
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