Chapter 7 Study Questions 1. What is meant by the term service breakdown? a. the product or service selivered fails to meet customers expectations 2. What causes customers to become dissatisfied? a. when a product or service fails to meet the customers wants or need or does not live up to advertised promises or standards. 3. What can you use to deal with angry customers? a. be positive b. acknowledge the customer’s feeling or anger c. reassure d. remain objective
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I’m Not Scared: Chapter Questions Chapter 1 pp. 1-41 1. Acqua Traverse has a very farm like setting‚ with a heap of livestock and things such a vegetables growing. It was a countryside setting. Acqua Traverse is very desolate during the day‚ only the children venture outside as it is summer and is extremely hot. The adults stay inside during the day to escape the heat. It seems as if most people in Acqua Traverse know each other as well. I feel as if Acqua Traverse is your typical countryside
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Chapter 3 Analyzing Bank Performance 1. Which of the following is not a characteristic of a typical commercial bank? a. Most banks own few fixed assets. b. Most banks have a high degree of operating leverage. c. Most banks have few fixed costs. d. Many bank liabilities are payable on demand. e. Banks generally operate with less equity capital than non-financial firms. Answer: b 2. Bank assets fall into each of the following categories except: a. loans. b.
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Lord of the Flies Questions Chapters 1 – 2 1. Ralph – The protagonist of lord of the flies‚ chosen to be chief of the group of boys stranded on the island‚ works towards being rescued from the island Piggy – A smart boy but limited due to his weight and asthma‚ called piggy against his will Simon – A shy boy who looks out for the younger boys of the group Jack – The antagonist of lord of the flies‚ head of the choir who later become the hunters‚ has a very savage nature Sam and Eric - identical
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Carson Coats Chapter 9 Period 2A 1. Problems facing Byzantine Empire (600s-1100) - the Empire lost a lot of territory from expensive wars‚ which put them at an economic and territorial disadvantage. As a result of this‚ they had constant pressure from militaries from the north and south‚ preventing any advances from occurring. 2. Cyril and Methodius- Brothers who went on a successful mission in the Slavs of Moravia. Developed a written language called Cyrillic that was used by the Byzantine
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Review Questions Chapter I 1. Why do we study ethics? Morality or ethics is one of the main subjects of philosophy‚ which focuses on the morality of human society. Delineate what is right and what is wrong. If it is easy to explain what ethics means to be separated from the good from the bad‚ why we should learn about ethics because learning ethical action is right or wrong according to society‚ culture and traditions of happiness? 2. Why should we be concerned about doing “the right thing”
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CHEM 2213 Lab 25 Title: The Detection of Fats‚ Proteins‚ and Carbohydrate in Foods Purpose: The purpose of this lab is to perform several general tests which help in identifying fats‚ protein‚ and carbohydrates in food. Procedure: Part A- Tests for Detecting Carbohydrates In this part you will conduct the molisch‚ benedict‚ and iodine tests. Purple in the molisch test indicates a positive test. Benedicts test will result in a brick red/brown color for a positive test. For the iodine tests
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Chapter 8 Questions 1. Using your adopted business or current place of employment as your primary example‚ please answer the following question. Do you think that most people are satisfied or dissatisfied with their work? What factors primarily contribute to their satisfaction or dissatisfaction? Using my current place of employment‚ I am going to say that I think most people are satisfied with their work. The factors that seem most important are that they enjoy the kind of work they’re doing
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Chapter 12 Discussion Questions 1-5 Dan Yohe 1. Approximatley how far ahead would one need to plan for the following types of facilities? A. Restaurant-At least one to three nights in advance. You could go to the farmers market to get fresh vegetables but you may only be able to get staples/necessities once or twice a week. B. Hospital-I would say at least a week if not a month to be enough to take care of all the patients they might get. C. Oil refinery-An oil refinery I would
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ANSWERS TO END-OF-CHAPTER 16 QUESTIONS 16-1 The U.S. dollar. The primary reason for using the dollar was that it provided a relatively stable benchmark‚ and it was accepted universally for transactions. 16-2 Under the fixed exchange rate system‚ the fluctuations were limited to +1 percent and -1 percent. Under the floating exchange rate system‚ there are no agreed-upon limits. Currently‚ the 12 countries making up the EMU have their national currencies fixed to the euro; however‚ the value
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