Article Review Theory of the Business In an organization “what to do”’ is becoming a challenge for managers; a company enjoying long term success may one day find itself in a crisis. It also occurs outside international businesses such as in labour unions‚ hospitals etc. The root cause for a crisis is - not that things are being done poorly‚ but wrong things are being done. There are also cases where the right thing is done – but fruitlessly. These are the assumptions that shape any organisation’s
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Assignment 3 Langer & Rodin (1976) Article Review I. Preliminary Analysis of an Article ● What are the author’s credentials and institutional affiliation? ● Has the author’s work been cited by others? This will require you doing some looking around. Dr. Ellen Langer‚ Ph.D.‚ is a social psychologist and the first female professor to gain tenure in the Psychology Department at Harvard University. She is the author of eleven books and more than two hundred research articles written for general and academic readers on mindfulness for
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Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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A lecture review on Citibank Increases Customer Loyalty With Defect-Free Processes Citibank is a very famous international bank in the world and it headquarters in the United States. Citibank was established in 1812 as the City Bank of New York‚ later First National City Bank of New York. Citibank is the third largest bank in the United States by total assets‚ as the one of the most popular bank around the world‚ Citibank attract a lot of customers. Citibank have two main business‚ one is investment
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PAGE RESEARCH REVIEW 1 ORGANIZATIONAL STRUCTURE: INFLUENCING FACTORS AND IMPACT ON A FIRM 1.1 Bibliographic 3 1.2 Introduction 3 1.3 Brief Summary 3 1.4 Results 5 1.5 Contributions 5 1.6 Foundation 6 RESEARCH REVIEW 2 THE IMPACT OF ORGANIZATIONAL STRUCTURE ON EMPLOYEE’S CREATIVITY 2.1 Bibliographic 8 2.2 Introduction 8 2.3 Brief Summary 9 2.4 Results 10 2.5 Contributions 11 2.6 Foundation 11 APPENDIX 3.1 JOURNAL 1 13 3.2 JOURNAL 2 2 1.0 RESEARCH REVIEW 1 1.1 Full Bibliographic
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Job Satisfaction Job Satisfaction Overview: Job Satisfaction is how content an Individual is with his or her Job. It is a positive feeling about a job resulting from an evaluation of its characteristics. Researchers have divided Job satisfaction into 2 sub Categories: Affective Job Satisfaction and Cognitive Job Satisfaction Affective Job Satisfaction: The extent of pleasurable feelings one has about his or her job. Cognitive Job Satisfaction: The extent to
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through their people (Galanou‚ & Dimitris‚ 2010). One of the most often cited definitions on job satisfaction is the one given by Spector (1979) according to whom job satisfaction has to do with the way how people feel about their job and its various aspects. It has to do with positive employee attitudes and actions are what create positive customer experiences. Employees who have higher job satisfaction are usually less absent‚ less likely to leave‚ more productive‚ more likely to display organizational
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Introduction Objectives of the Report: Every Study has some Objectives. On doing a course of “Audit & Inspection of Banks” we have to learn a lot of auditing and inspecting tools & techniques. This Study has been undertaken with the following Objectives: » To get an overall idea about the auditing procedure. » Gathering practical knowledge about auditing by solving Cases. » Finding out the appropriate opinion for each of the cases. »Finally generate an idea about the real scenario of how
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to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the information you need for information on customers priorities
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CHAPTER 01 INTRODUCTION Job satisfaction refers to an employees general affective evaluation of his or her job. Spector defines the concept more simply as “how people feel about their jobs and different aspects of their jobs” (1997‚ 2). He also considers it as a “related constellation of attitudes about various aspects or facets of the job” (Spector 1997‚ 2). The organizations should be concerned about their employees level of job satisfaction? Employee satisfaction increases employee retention
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