STUDENT ID: 10038731 PROGRAMME: MSc. Business with International management SUPERVISOR: Dr Zhibin Lin TITLE: What Makes Customers Satisfaction: A Study on Mobile Telecommunication Sector of Vietnam. DATE: 20/09/2012 Dissertation submitted in partial fulfilment of the requirements of the Masters Degree in [MSc. Business with International Management] Newcastle Business School at the University of Northumbria at Newcastle DECLARATIONS I declare the
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Analysis and Interpretation: Demographic Factors: Age Of the Respondents: Age of Respondents Less than 25 35-45 25-35 More than 45 Total Frequency 14 23 9 4 50 Percent 28.0 46.0 18.0 8.0 100.0 Age Of Respondents 25 20 15 10 5 0 14 9 4 Frequency 23 ANALYSIS: From the survey it was found that amongst 50 respondents a) b) c) d) 28% of the respondents are less than 25 years old. 46% of the respondents are between 25 and 35 years of age. 18% of the respondents are between 35 and 45 years of
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Premature Rupture of Membranes Article Review As the article states‚ premature rupture of membranes occurs when the amniotic membranes surrounding the growing fetus rupture causing a loss of fluid before 37 weeks of gestation and before the onset of natural labor. PPROM‚ preterm premature rupture of membranes is seen often in women who smoke and use recreational drugs. If PPROM occurs before 26 weeks of gestation it is considered extreme and more often than not leads to more serious complications
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for the author to know the factors that affecting customer satisfaction and loyalty in order to provide better service quality for the customers. Also‚ this is for substantial development in her future career path. These are the reason behind for choosing the topic in this section. The author chooses service quality and customer satisfaction as a core study because service quality is a diving force leading to customer satisfaction. To keep customer by satisfying them to build loyalty can lead to
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Scholarly Article Review "An Empirical Research on Employee’s Emotions Influence Factors" Summary: Emotions and moods play a very significant effect on an employee in an organization. The article describes how moods and emotions rise or drop an employees performance in an organization‚ also a research has been conducted and employees emotions have been categorized and modelled explaining the factors influencing it. Emotion management has fairly been a prominent activity in the human resources
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JOB SATISFACTION OF EMPLOYEES IN BANKING SECTOR A comparative analysis among six Banks Chapter 1: Introduction of the Study 1.1 Introduction: With the opening up of the economy of Bangladesh‚ a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities
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HBR Article Review: Davenport‚ T. H. (2009). Make Better Decisions. Harvard Business Review‚ 87 (11)‚ 117-123 Karin Peterson Benedictine University Abstract That the current era of economic uncertainty may have been ushered in through a series of poor government and corporate decisions is implied through the rear view mirror. Could some of the events that shaped todays crises have been avoided through better decision making processes? Thomas Davenport (2009‚ p. 117) presents examples
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HOSPITALITY INDUSTRY AND CUSTOMER RELATIONSHIP MANAGEMENT: The hospitality industry is a broad category of fields within the service industry that includes lodging‚ restaurants‚ event planning‚ theme parks‚ transportation‚ cruise line‚ and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. “CRM”‚ or Customer Relationship Management‚ is one of the most important
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This article was downloaded by: [80.42.92.22] On: 12 May 2013‚ At: 10:31 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House‚ 37-41 Mortimer Street‚ London W1T 3JH‚ UK Journal of Hospitality Marketing & Management Publication details‚ including instructions for authors and subscription information: http://www.tandfonline.com/loi/whmm20 Restaurant Servicescape‚ Service Encounter‚ and Perceived Congruency on Customers ’ Emotions
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“Relationship between Service Quality and Customer Satisfaction: The Case Study of the Olympic Sports Club in Bangkok” CHAPTER 1 GENERALITIES OF THE STUDY 1.1 Introduction When the market is full of competitors and marketing is shifted from internal consequences of performance (i.e.‚ productivity and profit) to the external consequences of performance (i.e.‚ consumer well-being)‚ practitioners in the sports industries need to pay attention on customer satisfaction and service quality. (Kerkby‚ and Nelson
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