Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers’ Emotions and Satisfaction
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Journal of Hospitality Marketing & Management
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Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers ' Emotions and Satisfaction
Ingrid Y. Lin & Anna S. Mattila a a b
School of Travel Industry Management, University of Hawaii at Manoa, Honolulu, Hawaii, USA b School of Hospitality Management, The Pennsylvania State University, University Park, Pennsylvania, USA Published online: 15 Oct 2010.
To cite this article: Ingrid Y. Lin & Anna S. Mattila (2010): Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers ' Emotions and Satisfaction, Journal of Hospitality Marketing & Management, 19:8, 819-841 To link to this article: http://dx.doi.org/10.1080/19368623.2010.514547
PLEASE SCROLL DOWN FOR ARTICLE Full terms and conditions of use: http://www.tandfonline.com/page/terms-and-conditions This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden. The publisher does not give any warranty express or implied or make any representation that the contents will be complete or accurate or up to date. The accuracy of any instructions, formulae, and drug doses should be independently verified with primary sources. The publisher shall not be liable for any loss, actions, claims, proceedings, demand, or costs or damages whatsoever or howsoever caused arising directly or indirectly in connection with or arising out of the use of this material.
Journal of
Journal of Hospitality Marketing & Management
Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/whmm20
Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers ' Emotions and Satisfaction
Ingrid Y. Lin & Anna S. Mattila a a b
School of Travel Industry Management, University of Hawaii at Manoa, Honolulu, Hawaii, USA b School of Hospitality Management, The Pennsylvania State University, University Park, Pennsylvania, USA Published online: 15 Oct 2010.
To cite this article: Ingrid Y. Lin & Anna S. Mattila (2010): Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers ' Emotions and Satisfaction, Journal of Hospitality Marketing & Management, 19:8, 819-841 To link to this article: http://dx.doi.org/10.1080/19368623.2010.514547
PLEASE SCROLL DOWN FOR ARTICLE Full terms and conditions of use: http://www.tandfonline.com/page/terms-and-conditions This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden. The publisher does not give any warranty express or implied or make any representation that the contents will be complete or accurate or up to date. The accuracy of any instructions, formulae, and drug doses should be independently verified with primary sources. The publisher shall not be liable for any loss, actions, claims, proceedings, demand, or costs or damages whatsoever or howsoever caused arising directly or indirectly in connection with or arising out of the use of this material.
Journal of