Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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CHAPTER 1 NATURE OF SALE DEFINITION OF SALE Article 1458 of the Civil Code defines “sale” as a contract whereby one of the contracting parties (Seller) obligates himself to transfer the ownership‚ and to deliver the possession‚ of a determinate thing; and the other party (Buyer) obligates himself to pay therefor a price certain in money or its equivalent.1 The Roman Law concept embodied in the old Civil Code2 that treated delivery of tangible property as the sole purpose of sale has been modified under
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competition. Automation of one’s point of sale and inventory system puts you a step ahead in the game. It helps you conduct business transactions with ease as you only have to press a few keys. It liberates you from countless paper works as computation of the day’s sale and keeping track of inventory are done automatically. With these things in mind‚ the proponents hopes that upon completion of this Proposed Point of Sale and Inventory System‚ will find it of great value
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3/11/2013 Consumer behaviour Lect. M.Černikovaitė © lekt. M.Černikovaitė 1 Consumer behaviour Definition of consumer bahaviour External and internal factors influencing conumer behaviour Decision making process R. Urbanskienė ir kt. Vartotojų elgsena. KTU. 2000. Schiffman‚ Leon G. Et al; Consumer Behavior. 2003. Consumer behaviour : applications i n marketing / Robert East‚ Malcolm Wright and Marc Vanhuele. -- Los Angeles (Calif.) : Sage Publications
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motivation‚ attitudes and behaviour of consumers. The other analyses the quantitative aspect of consumer’s behaviour and opinions in form of numerical data and statistics. Within qualitative and quantitative methods used in the tourism industry‚ in this essay I will describe‚ evaluate and contrast one of each type in order to understand the differences and similarities in their objectives and how their may complement each other. Out of the qualitative approaches‚ attention will be devoted to the focus group
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Designing and Managing the Sales Team Follett Carter E-mail: fcarter@umich.edu Phone: (415)336-8622 M (734)222-0089 H (239)395-3244 H Class hours: Tuesdays‚ 7:00-10:00pm‚ Ann Arbor Office Hours: before and/or after class by appointment Conference calls also possible Textbook: Assembled readings and case studies Course Description The objectives of this course are to improve your understanding of the role of the sales force in the achievement of
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emphasis on health care and authenticity of its products where they have introduced into the market: Kellogg’s Special K brand a ‘good source of fibre’ is targeted at women who are health conscious about their body weight attracting a lot of consumers and therefore has been a success to the company. The Special K brand has a variety of products; Cereals Original Cereal Low Fat Granola. Red Berries Cinnamon Pecan Protein cereal Chocolatey Delight Blueberry Fruit and
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Chapter 5 120 – Sales forecast‚ quotas • sales forecast: the future market potential for a specific product • quota: sales goals for different sales territories and individual people 121 – contingency‚ sales and operational planning • contingency: events that are conceivable but less likely than those based directly on the forecast • sales and operational planning (S&OP): an organized process that uses sales inputs to forecast business for upcoming periods of varying length 123 – SIC‚ NAICS
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“Getting along with folks” By: Steven Watson People go out their way to despise‚ judge‚ and put down other people because of their appearance. A person’s appearance is just about the only thing that makes us different. White‚ black‚ Asian‚ Latin‚ native/ aboriginal‚ etc.‚ it shouldn’t be that big of a deal to truly bother someone to do the terrible things that have been done. This is called racism. It has plagued our world and our minds since the beginning of time. Separated‚ not united. But
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Section – A: Attempt all FIVE questions. Each question carries 06 marks. [30 Marks] Q1. What is consumer behavior? Why is it important to study consumer behavior? Q2. Discuss the concept of marketing. How is marketing orientation relevant to business? Q3. Discuss the difference between microenvironment and macro environment? Q4. Explain the influence of the internal factors on the consumer decision making process? Q5. Write short notes on:‐ a) b) Marketing Information System Marketing research
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