Why are some people difficult? Why do some customers give sales and service people such a hard time? And why should you even care? Difficult Customer Situations If you can get even a remote idea of what is making a customer act in a negative way‚ you can begin to address the situation. You’ll have a greater opportunity to achieve your goal of solving the problem. Solving the problem is good for your employer‚ of course. Saving a customer keeps business coming back. Solving the problem is good for
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The proverb stands as a touchstone of true friendship. It states that only that person who helps us when we are in need or difficulty is a true friend. In our daily life we come across people who over a period of time become close to us. But we cannot be sure if they are true friends or just fair-weather friends. Many people develop contacts with influential people for their benefit. It will be a great mistake if one considers these apparently close people as friends. The test of true friendship
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to the book were sold in 21 countries. Context Arundhati Roy is an Indian[->8] novelist. She won the Booker Prize[->9] in 1997 for her novel‚ The God of Small Things[->10]‚ and has also written two screenplays[->11] and several collections of essays. Her writings on various social‚ environmental and political issues have been a subject of major controversy in India. The main themes in the book are Love‚ class relations‚ history and politics‚ cultural tension and social discrimination. Extract
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Become Men" Jon Katz explains why men grow up to be insensitive in his essay “How Boys Become Men.” This thesis is demonstrated both with a specific set of values for boys‚ as well as in two personal recollections. Katz draws attention to the fact that boys are expected to learn ways to handle things alone and to hide any weaknesses‚ and especially tears. The main strategy used in this essay is narration. The essay tells more than one story supporting the idea that boys are taught to be
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ESSAY WRITING!! How Essay writing is being processed step by step: In every essay‚ the following are required: 1) What to write:- the content of the essay 2) How to write: - the organization‚ diction (key words)‚ general structure of the essay. 3) Understanding the topic/issue of the subject matter. 4) Plan and structure your essay. 5) Creativity on your writing (speak through your writing). Now‚ every essay is expected to comprise of at least 5 paragraphs. This entails:
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In Simon Young’s essay “Universities‚ Governments and Industry: Can the Essential Nature of Universities Survive the Drive to Commercialize?” Young implies many universities increase their focus on commercializing rather than focusing to increase a higher branch of learning for university students. Throughout the essay Young voices his concern for this issue through the use of statistics‚ concrete facts‚ research and by acknowledging the issue Young is able to inform his readers about the increase
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Of Mice and Men and La Strada Archetypal comparison essay In the book‚ Of Mice and Men and the movie‚ La Strada there is an idea of a universal concept. In La Strada there is symbolism; character types and the journey which is what the movie is based on‚ which also reflects the book Of Mice and Men‚ but instead of the journey in Of Mice and Men it would be the concept of the American Dream. Both the text and the film are based on human conflict and how the human race works whether it is Gelsomina
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Discuss the role of reverse culture shock in the repatriation process. What can companies do to avoid this problem? What kinds of skills do managers learn from a foreign assignment‚ and how can the company benefit from them? The excitement of returning home after several years on an overseas assignment is sometimes frustrated by the unexpected nature of what awaits expatriates and their families: reverse culture shock. The difficulties of reintegration into the person ’s native culture are usually
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An Evaluation on Working at McDonalds After reading this essay by Amitai Etzioni‚ I could see why he is promoting teenagers to pay more attention to their academics and education rather working at fast food restaurants like McDonalds. He provides many studies done to prove his thesis clearly. One of the few studies is a 1984 study by Ivan Charper and Bryan Shore Fraser which says that teenagers do not pay attention to what skills they develop because they only care about finishing their working
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myself and my community are another Marianist Value that I did not follow. While there were people in my room I was not respecting myself because I was doing homework when they showed up. Therefore‚ I did not give my homework the proper focus and attention that I should have put into it. Another thing that I did not take into consideration was the fact that it was late at night and I needed to get a good sleep for my classes the next morning. When I had people came over it took off about two hours
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