Statement of the ProblemThe California Division of Citibank has introduced a new performance scorecard to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Among the new measures introduced was a customer satisfaction indicator. Unfortunately‚ James McGaran‚ the manager of the most important branch and who consistently delivers impressive financial results scored "below par" on customer satisfaction. Frits Seeger‚ President of Citibank California
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* ASSESSEMENTS TASK-3 * DEVELOP TEAMS AND INDIVIDUALS INDRODUCTION: - This assessment will identify how you intend to monitor and evaluate the workplace learning. This will tell about all policies and procedures that they will have to follow according to OH&S. So for providing the information to workers they will need some formal documents and other information. 3.1 Monitor the performance and formal documents: - In order to put your policies into action‚ you should have
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Written Executive Communication PROJECT REPORT Citibank – Performance Evaluation Submitted to – Dr. Payal Mehra Date – 26/10/2012 Submitted By Group 8‚ Section C Anuradha Tyagi (PGP28128) Aditya Singh (PGP28158) Bholendra P.Singh (PGP28143) K. Aditya Das (PGP28139) Vishal Raju (PGP28155) Shweta J. (PGP28159) Table of Contents 1. Abstract 2 2. Brief Overview of the current situation 3 3. Strategy for Case Analysis 5 4. Case Analysis 6
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for Evaluation of Teachers’ Performance in Higher Education – using a Questionnaire Hafeez Ullah Amin Institute of Information Technology Kohat University of Science & Technology (KUST) Kohat‚ Pakistan Email: hafeezullahamin@gmail.com Abstract— in this paper‚ we present the step by step knowledge acquisition process by choosing a structured method through using a questionnaire as a knowledge acquisition tool. Here we want to depict the problem domain as‚ “how to evaluate teacher’s performance in higher
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Team’s Motivation‚ Satisfaction‚ and Performance John Dow LDR/531 October 09‚ 2008 Instructor Name: Homero Martinez Abstract The different personalities of team members influence the team’s performance. Different levels of motivation and work satisfaction can translate in how the team achieves its intended objectives. Understanding how these factors influence a team’s performance is a task for managers and team leaders. This paper highlights the
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Signature:…………………… Date:………… Background The case discuses about the evaluation of performance of James McGaran‚ Branch Manager of Citibank in Los Angeles by his Area Manager‚ Lisa Johnson‚ and the discrepancies that crept in during the evaluation process. In the case‚ it can be seen how Lisa Johnson had failed to reflect some of the performances properly leading to a stalemate position in the performance evaluation of an efficient manager like James McGaran. James McGaran was a branch manager
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customer” (Harvard Business School. 1997‚ pg. 1). Mr. McGaran is an exceptional manager and his performance exceeds expectations with the exception of customer satisfaction. Mr. McGaran scored “below par” on customer satisfaction. It a must Mr. McGaran take correction actions to improve customer satisfaction in his division to bring his rating above par. Describe the approach you would take in your performance feedback session with James. What would you say‚ in what sequence would you say it‚ and what
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Develop Team and Individuals Assessment #1 Developing a Training Needs Analysis Plan for a Workplace Team Team Purpose and Goals: To improve customer services skills making the everyday running of Dominos Pizza more financially successful‚ in order for us to do we must first look at what is valued in terms of customer service. • Form - the product looks attractive to both prospective and repeat customers. • Time - the product is available when the customer wants it. • Possession -
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The purpose of creating teams is to solve a problem or issue through the use of diverse ideas and solutions. There are many times in life‚ whether at work or at school that one will encounter a diverse mix of personalities. Workplace diversity is everywhere‚ from the small corner business to the fortune 500 company‚ and is one of the most important challenges facing companies today. This mix of diverse personalities‚ gender‚ race‚ experience‚ and culture is what makes a team successful. This is an
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Develop Teams and Individuals TASK 1.1: Legislative Framework Question 1: What is the name of this body? Australian human rights commission Question 2: List the titles of the different legislation‚ including the year that governs anti-discrimination for the Commonwealth or Federal Government. Age Discrimination Act 2004 Disability Discrimination Act 1992 Human rights and Equal Opportunity Commission Act 1986 Sex Discrimination Act 1984 Racial Discrimination Act 1975 Question
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