Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
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to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations
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Review Question 1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly
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Many attempts in past studies are aimed at solving the transaction crisis and rediscovering the customers. However‚ none of these attempts to solve the transaction crisis have addressed the problem: the deep structure of the standard enterprise logic. To simplify‚ they are only focused on the problem’s symptom‚ but not their cause. According to the analysis that we mentioned on previous studies which lead us raised a question about “is the restructuring of companies from within possible to solve
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Assessment activity 1: Locate and communicate OHS policies which clearly express the organisation’s commitment to implement relevant OHS legislation in the enterprise What information should be provided when communicating policies to staff? Information that should be provided to staff when communicating policies are as follows Duties of the employers‚ Duties of the employees and contractors Health and safety committees Discrimination in the workplace Risk assessments Control of risks Recording
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project gives an insight of the telecom sector. It basically helps understanding the brand preference of students with regard to mobile phones. It helps us to know what are the basis on which a students chooses a particular brand when he/she purchases a new handset. The
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sometimes you make good ones and sometimes you make bad ones. In my case I’ve mad a some bad choices lately. I’ve learned the hard way about making bad choices. In some ways I think learning the hard way was good for me‚ otherwise I might not have learned at all. After being in trouble and experiencing the guilt from putting worry on my parents shoulders‚ I have new motivation to get everything straight with my life. About a month ago I made a really bad decision. I gave a boy named Porfi my phone after
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English 1010 Professor: Joel Nebres Date: 3/3/2012 The Good and The Bad In The Road‚ the earth and its life are irreversibly destroyed. Death almost reaches very near totality; humans‚ plants and animals all gradually collapse. This seems to be the end of all life. Out of those few survivors‚ cannibals‚ the “bad guys”‚ become a major enterprise. Blood-cults consume one another. Deranged tone becomes the music of the new age. The end of all life also means the end of all civilizations. The world
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which met resistance from administrators and secretaries. So he met two Sweetwater experts who gave him their recommendations to solve the problem. The first recommendation was not to use the graphic rating forms because it didn’t show the good or bad performance clearly. The second recommendation was not to force administrators to rate at least their secretaries as less than excellent. The recommendations were good and made sense but they created problems that made him began wondering what should
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Breaking Bad is an American crime drama television series created and produced by Vince Gilligan. Set and produced in Albuquerque‚ New Mexico‚ Breaking Bad is the two-year-long story of Walter White (Bryan Cranston)‚ a struggling high school chemistry teacher who is diagnosed with inoperable lung cancer at the beginning of the series. He turns to a life of crime‚ producing and selling methamphetamine‚ in order to secure his family’s financial future before he dies‚[8] teaming with his former student
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