financial measures in this role. In recent years‚ however‚ there has been increasing recognition that financial measures alone will not provide managers with sufficient information to manage a business effectively. Non-financial measures The balanced scorecard 323 must also be used in order to gain a deeper understanding of the business and to achieve the objectives of the business‚ including the financial objectives. Financial measures portray various aspects of business achievement (for ex
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The following paper presents a balanced scorecard for the supply chain management in a hospital. Hospitals strive to operate efficiently while providing the best patient care. By managing the supply chain strategically‚ hospitals can save costs‚ provide better patient care‚ better serve the demands of professional staff and also maintain a sound relationship with its suppliers. According to my understanding‚ the main goal of the hospital that I previously worked was not profitability‚ but to provide
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Module: Supply Chain Management Exercise: Balanced Scorecard Session 4: Supply Chain Performance Management Instructor: Perry Davidson Candidate: Meg (Hongman) Liang Date: Oct 7th‚ 2013 1. State your organization’s supply chain strategy‚ e.g.‚ “to provide customerwith high level of service while contributing to corporate profitability.” The company’s supply chain strategy is “to meet customer needs and advance our technology leadership while creating value for our customers
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Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes.[4] It uses a set of quality management methods‚ including statistical methods‚ and creates a special infrastructure of people within the organization ("Black Belts"‚ "Green Belts"‚ etc.) who are experts in these methods.[4] Each Six Sigma project carried out within an organization follows a defined sequence of steps
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INTRODUCTION Six Sigma was developed at Motorola in mid 1980’s when Motorola Company declared 10X reduction in product-failure. Six Sigma was originally used to compute the defects during manufacturing processes‚ and to trim down the faults at every level in the processes. Motorola declared millions of savings by using this method. GE also used Six Sigma and declared that it save up around US $ 300 million to operating income. From the last decade there has been a major initiatives by various industries
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Contents ix QUAI.TY AND COMPETITIVE ADVANTAGE 25 (Ju‚ility and Business Results 27 TIIRLE LEVELS OF QUALITY 29 QUALITY AND PERSONAL VALUES 29 SUMMARY OF KEY POINTS AND TERMINOLOGY 31 QUALITY IN PRACTCE: FROM LEADERSHIP THROUGH QUALITY TO LEAN Six SIGMA AT XEROX 31 CHAPTER 3 PHILOSOPHIES AND FRAMEWORKS THE CEDAR FOUNDATION 90 89 QUALIY PROFILES: TEXAS NAMEPLATE COMPANY‚ INC.‚ AND THE DEMING PHILOSOPHY 91 Deming ’s 14 Points 99 Foundations of the Deming Philosophy 92 QUALITY IN
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results of an exploratory study of six-sigma‚ suggest that the development of knowledge and learning communities is instrumental to sustaining six-sigma initiatives. Case studies highlight particular aspects of implementation and deployment efforts. The work presented in this report is to capture the current state of Six Sigma as well as to document the current practices of Six Sigma. Six key findings have been established. These include the interpretation of Six Sigma‚ tools and techniques‚ its development
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Implementation of Six Sigma in Indian industries – a Delphi study R.K. Padhy and S. Sahu* Department of Industrial Engg. & Mgmt.‚ Indian Institute of Technology‚ Kharagpur-721302‚ India E-mail: rkpadhy@iem.iitkgp.ernet.in E-mail: sahus@mech.iitkgp.ernet.in *Corresponding author R.K. Das Department of Mechanical Engg.‚ College of Engg. & Technology‚ Bhubaneswar-751003‚ India E-mail: ranjitdas@gmail.com Abstract: A Delphi study was carried out to review and analyse the critical issues that affect Six Sigma
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Six Sigma Six Sigma is a methodological approach by which errors in a company’s current processes and plans are identified and strategies to fix the same are formulated. It is fact-based technique‚ involving a lot of data handling‚ which provides scientific results for cost cutting and reduction in waste of resources. It is also a fat–based‚ data–driven philosophy of quality improvement that values defect deterrence over defect exposure. It drives customer satisfaction and bottom-line results
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Six Sigma‚ An improvement Strategy……. Causes of Variation ● Random‚ chance‚ constant‚ common‚ unknown causes the “rhythm” of the process ● Variation inherent in a process ● Can be eliminated only through improvements in the system Assignable‚ special causes ● something has changed ● Variation due to identifiable factors ● Can be modified through operator or management action ● What are the sources of variation in a process? ● ● ● ● ● ● Machine variation Raw Material variation Different
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