Service Quality Group Project 1. What are the main factors that contributed to Banyan Tree’s success? Great experience & expertise of founder Extensive travel experiences‚ sharp observation and superior foresight of Ho Kwon Ping‚ founder of Banyan Tree‚ inspired him to bridge the price gap in the hotel industry. Ho foresees that the 21st century will be followed by a greater Asian demand for the industry‚ therefore he created a brand that Asians will like‚ with a strong Asian culture
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Corporate Social Responsibilities Tony Fernandes‚ CEO of Kuala Lumpur-based Air Asia started a low-cost airline at a time when everyone thought he would fail. He placed high emphasis on his workforce and flexible HR strategies. During the past few years‚ Air Asia has become one of the best low-cost airlines in Asia and it has also boosted its CSR efforts. Fernandes’ basic sense of CSR starts with his people: Air Asia was one of the first airlines in Asia to hire female pilots. He says that his staff
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environmental concerns when making business decisions. And this has makes CSR integral to the way of the business related to the world and potential of being success. As there is no universal standard for CSR‚ CSR can be defined by actions such as integrating social‚ environmental and economic terms into business value and actions. One of the examples would be treating the employees from foreign countries fairly as the local employee. Many businesses believe that by implementing CSR activities they will be able
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consistent management‚” M&T Bank demonstrates how doing ordinary business benefits society around them. M&T Bank’s policies on Equal Employment Opportunity (EEO) complete the necessary requirement of Mandated Actions under their scope of Corporate Social Responsibility. They state‚ “it is the policy of M&T Bank to provide equal employment opportunities – without regard to race‚ color‚ national origin‚ religion‚ ethnicity‚ sex‚ gender identity‚ age‚ disability‚ citizenship‚ pregnancy‚ veteran status‚
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machine sales all fall within the scope of retail sector. This sector has continuously sought to expand and diversify‚ making it a fascinating subject for analysis‚ particularly in CSR terms. The purpose of this essay is to give a brief cross-sectional view of the industry as it stands today by detailing the nature of the industry with the dynamics‚ the characteristics of the market‚ by describing the different stakeholders in the sector and finally by talking about the external environment. Description
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Banyan Tree – Developing a Powerful Service Brand Synopsis Banyan Tree Hotels and Resorts had become a leading player in the luxury resorts and spa market in Asia. As part of its growth strategy‚ Banyan Tree had launched new brands and brand extensions that included resorts‚ spas‚ retail outlets‚ and even museum shops. Now‚ the company had to contemplate how to manage its brand portfolio and expand its business while preserving the distinctive identity and strong brand image of Banyan Tree‚ its
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Corporate Social Responsibility Corporate social responsibility (CSR‚ also called corporate conscience‚ corporate citizenship‚ social performance‚ or sustainable responsible business/ Responsible Business) is a form of corporate self- regulation integrated into a business model. CSR policy functions as a built-in‚ self-regulating mechanism whereby a business monitors and ensures its active compliance with the spirit of the law‚ ethical standards‚ and international norms. CSR is a process
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Marketing: “Marketing is a total system of business activities that designed to plan‚ price‚ promote and distribute the products to present and potential consumers to achieve organizational goals through satisfying the needs or wants”. “A social and managerial process by which individuals and groups obtain what they need and want through creating and exchanging products and value with others”. The above definition for marketing is also called as Core Concept of Marketing. It can
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Archie Carroll’s View of Corporate Social Responsibility 1 By Rodolfo Arango Archie Carroll’s hierarchical chart depicting the four components of his view on corporate social responsibility is sketched out as a pyramid for ease of use and understanding. The pyramids wide base‚ and the foundation of this theory‚ represents “economic responsibility” the basic building block for a positive corporation. This layer of the pyramid makes the distinction that it is the responsibility of an organization
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Omni Hotels & Resorts History‚ Mission‚ and Vision What began in1958 New Hampshire as a 35 bedroom inn has now flourished into a worldwide luxury brand hotel- Omni Hotels & Resorts. With resort destinations‚ convention locations‚ city centers‚ and well-known landmark locations‚ Omni Hotels has a grasp on markets across the nation and internationally. Omni Hotels & Resorts prides itself in exceeding guests ’ expectations as well as providing an inspirational and nurturing environment for its associates
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