quality‚ customer service‚ product selection‚ or other product or service attributes: - I believe that some of the actions that Best Buy took to gain sales and market share were: TV advertising‚ competitive marketing in the television industry and holiday season‚ mobile phone promotion‚ online marketing and the push of sales in the international market such as Best Buy in Canada. Along with that they have made a brand out of the “Geek Squad” by making customer service a more personal service that
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McDonald’s customer services i. Introduction McDonald’s is the largest chain of fast food Corporation in the world‚ has become a global most valuable brands. The business began in 1940‚ with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino‚ California. Is the world ’s largest chain of hamburger fast food restaurants‚ serving more than 58 million customers daily. In addition to its signature restaurant chain‚ McDonald’s Corporation held a minority interest in Pret A Manger
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Best Buy is a part of a very competitive and popular industry. Best Buy could be placed into many different industries such as entertainment‚ electronics‚ appliances‚ etc. The industry sector of Best Buy’s external environment is made up of several different factors such as competitors‚ competitiveness‚ industry size‚ and other related industries. The factor in the industry sector that has the biggest impact on a business would most likely be the competitors. Although Best Buy may not have direct
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Marketing Strategy Objectives Publix strives to meet the every needs of each individual customer. Their objective is to match Publix’s products and services offered with demands from their customers to assure competitive success. Throughout the marketing division‚ the department ensures the customers necessities or requests drive the design and performance for the products proposed. Additionally‚ the marketing strategies determined would maximize the long-term profits that are effectively implemented
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MGMT 479 Disc 3 Case study #22 Best Buy Co Inc. (2009) Resources: Cash generated by operations (sales) Public Company Lower cost structure Aggressive acquisition policy (2000-2009) Vertical integration‚ range from technology to Kitchen appliances Private-label credit card Suppliers Economics of scale Brands Best Buy.com (internet sales) Magnolia Home Theater (High end audio visual products and services) Future Shop (international market‚ Canada) Geek
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Otis was the leader in the sales and service markets. The sales market was cyclical and the service market was stable. In 1981‚ North American Operations‚ Otis’ second largest division‚ investigated the feasibility of using IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours‚ for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness
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Brand Community Strategies for Creating Value for Customers A brand community consists of a group of customers who share similar values‚ standards and culture while recognizing bonds of membership with each other and with the whole community. Benefits of deploying a brand community systems include customer brand loyalty‚ positive brand image‚ reduced marketing spend (since brand message is passed on through WOM within the community)‚ innovative products and services‚ and the likes. But
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What is Blue Ocean Strategy? by Nattida Sae-Iw MBA Student What is Blue Ocean Strategy? Let’s start with the metaphors To understand the term of Blue Ocean‚ imagine a market universe composed of two sorts of oceans: Red Oceans and Blue Oceans. Red Oceans represent the existing market space which is known market. Companies in red oceans are competitive-base; they are fighting each other and aim to get a bigger market share
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Characteristics of customer service Bitner‚ Fisk and Brown (1993) suggest that the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of services. Regan
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Kellen Duggan Shuping Gao Best Buy Case 7/17/12 Marketing 561 Professor Moon 1. How does Best Buy define customer centricity? The idea behind customer centricity was to be the customer’s smart friend and give a full solution. The sales people stand by the customers and try to find what they really need and what they want. The opposite of this would be product centricity. At this time the electronics were getting easier to use‚ their interaction required specific knowledge that only a fraction
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