Jayne Careaga 2700156 Customer Service for Dummies The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service‚ for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic‚ I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone
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Question one – “Are sex‚ drugs‚ and rock and roll really “very good indeed”? Rock and roll music ethics are usually concerned about the most important topics like equality‚ freedom‚ non – conformity and individualism. Drug abusing is a big part of the subculture that falls under rock and roll music. “Straight Edge is a movement spawned within the hardcore scene in the ’80s. Its followers have made a commitment to abstain from using drugs‚ alcohol and tobacco products.” (Cooper). Straight edge was
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operations management is applied at Hard Rock Cafe? 1) Design of goods and service Hard Rock Cafe us famous for foods from classic American -burgers and chicken wings- . So they try to be good in service to customers and always modifying the menu. The experience concept is to provide not only a custom meal from the menu‚ but dining event that include a unique visual and sound experience not duplicated anywhere in the world. 2) Managing quality Hard Rock Cafe serve over 3‚500 meals of each day
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differently‚ or stopped them from doing things like choosing a seat on the bus or even going to school‚ and they thought the color of their skin was justification for that. In the time of civil rights many things in society were segregated. The Little Rock Nine had many positive and negative influences on society‚ such as it consumed a large amount of attention causing more people to think about racial discrimination in the United States‚ some southerners were getting angry with the African Americans
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Most students today wish that they could find some excuse to leave school early‚ but that’s just the opposite for the Little Rock Nine‚ they had to fight to get inside. Having to suffer through fear‚ hate‚ violence and humiliation was the day to day struggle. The “Little Rock Nine” were nine African American students who were asked to go to school at Central High in Little Rock‚ Arkansas in a plan to desegregate the school. But instead this plan caused major controversy. Many people and parents of
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Gary Dahl is an advertising agency owner‚ entrepreneur and the creator of the Pet Rock. Dahl was sitting in a bar listening to friends complain about their pets. He got the idea of creating “the perfect pet”. A rock would not need to be fed‚ bathed‚ walked‚ groomed and would not die‚ become sick‚ or be fractious. This led to the idea of selling rocks to people as pets‚ complete with instructions. The instruction book was the real product‚ which was full of gags and puns. The 1975 passion only lasted
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In a fit of patriotic zeal‚ American folk musician Woody Guthrie famously scrawled the words “this machine kills fascists” onto his acoustic guitar. It marked the beginning of an era where American rock & roll music would infiltrate politics and alter political realities both at home and abroad. Guthrie’s “machine” was a synecdoche for music‚ specifically‚ music’s ability to topple authoritarianism and rattle the political landscape. The epitaph foretold that sometimes a guitar‚ more than even armaments
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Hard Rock Cafe’s Global Strategy Hard Rock is bringing the concept of the “experience economy” to its cafe operation. The strategy is to incorporate a unique “experience” into its operations. This innovation is somewhat akin to mass customization in manufacturing. At Hard Rock‚ the experience concept is to provide not only a custom meal from the menu‚ but a dining event that includes a unique visual and sound experience not duplicated anywhere in the world. This strategy is succeeding. Other
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Music and drugs have gone together hand-in-hand ever since the explosion of rock and roll on the American culture in the 1950’s. Since then‚ many gifted performers have succumbed to drug-induced deaths‚ which is why I feel that drugs negatively effected rock music. Many great pieces of art have been rumored to be created while under the influence of several drugs‚ or to be inspired by these drugs. Many artists over the years have used drugs as an excuse to escape their fame‚ and many have used
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The Cure also played punk rock music during the 1980’s‚ during their time it was not socially acceptable. Marvin P. Goldstein made an "Underground Alternative Arts Center". Underground meaning that the information was not given to everyone. "Alternative Arts" are singing not any kind of singing it is singing rock or punk music‚ and it is slam dancing. Alternative Arts are arts or talents that were not publicly acceptable by most people. Some people were against rock music because it was a different
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