GEL Assessment 2/ 9020445 /Jan-13/2 PART 1 On Wednesday 09th January 2013‚ Qatar Airways CEO Akbar Al Baker announced that the first commercial flight using the new Jet Fuel (GTL-Gas to Liquid) would fly from Doha to London. (http://www.qatarairways.com/english_global/pressrelease.page?pr_id=pressrelease_pressrelease_20130109) These words came from a man who had taken Qatar airways from a fleet of 4 aircrafts in 1997 to one of the fastest growing airlines in the world. In 2011 it reached 2
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Leadership style‚ employee motivation and commitment: The study investigated the relationship between different leadership styles and employee motivation and commitment after a merger in a retail bank operating in an economically volatile environment. Data were collected from 121 employees (17 managers and 104 non-managerial) using three closed-ended questionnaires. Using measures of central tendency and correlation analyses‚ results indicated weak but significantly positive relationship between
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Supporting Good Practice in Managing Employee Relations The Start of the Employment Relationship Building successful employment relationships is important. It also makes good business sense: Organisations with good employment relationships tend to be more successful. Establishing and maintaining good faith relationships is the foundation to a successful business. Good faith generally involves using practical common sense and treating others in the way you would like to be treated
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The company I chose was US Airways Group mostly because they were listed as a least admired company for every attribute listed including Product Quality. They are in the airline industry and are headquartered in Tempe‚ AZ. US Airways supplies air travel both domestically and internationally to its customers. They have been in business since 1939 when they started out as All-American Airways providing air-mail delivery in Western Pennsylvania and the Ohio Valley. Over the years‚ through buy outs
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Abstract In the case study‚ The British Airways Swipe Card Debacle‚ British Airways (BA) introduced ‘a system for electronic clocking in that would record when they [employees] started and finished work for the day… which was a unilateral decision by BA to introduce the swipe card‚ and a lack of adequate consultation with affected staff” (Palmer‚ Dunford‚ Akin‚ 2009‚ pp. 239 & 240). As a result‚ the BA staff held a twenty-four hour wildcat strike which caused BA to cancel its services‚ leaving
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Employment relationship – defn. “the relationship that exists between employers and employees in the workplace” When an employee starts a new company there may be many internal and external factors that impact on the employment relationship. One external factor is the state of the economy‚ in recent years the economy has experienced a recession. This has impacted businesses in many ways; e.g. redundancies - less capital means companies can no longer afford to keep all staff. A second external
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belief in the values and goals of the organization‚ willing to step up efforts in the interests of the organization and have a strong desire to remain in the organization. Organizations constantly seek ways to increase employee productivity and enhance job performance. Facilitating employee feelings of vitality‚ defined as the subjective feeling of being alive and alert (Ryan and Frederick‚ 1997)‚ may be critical to achieving these ends‚ because employees who are vital feel alive and mentally and physically
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STRATEGIC MANAGEMENT & POLICY COMM 4005 / SP1 MODULE 3 JETBLUE AIRWAYS: A CADRE OF NEW MANAGERS TAKES CONTROL JETBLUE AIRWAYS Question 1 David Neelman’s original strategic vision was to ‘bring humanity back to air travel’ through combing low fares of a discount airline carrier with the comforts of a small cozy den in people’s homes. David’s strategic vision is a good one‚ but the strategic objectives‚ strategy development‚ and implementation and execution should be modified to
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iv. Based on any recent service encounter for an airline of your choosing‚ draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket). Can you think of ways to make the process more efficient? More pleasant for the customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly
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The development of collective bargaining in Britain has experienced a dramatic change since the late 1970s. From 1968 to 1979‚ the membership of union and union density increased by 3million and 11 per cent. However‚ it declined dramatically after 1979. In the period between 1979 and 1997‚ there is a decrease by 5.5 million in membership and by over 16 per cent in union density. Specifically‚ a steep fall of membership took place in the early 1980s (1979-1983)‚ from 13 million to 11 million (Blyton
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