The current issue and full text archive of this journal is available at www.emeraldinsight.com/0143-7739.htm Leadership’s impact on employee engagement Differences among entrepreneurs and professional CEOs Nancy Papalexandris and Eleanna Galanaki Athens University of Economics and Business‚ Athens‚ Greece Abstract Purpose – The purpose of this study is to identify similarities and differences between the leadership practices of managing entrepreneurs and professional CEOs and to investigate
Premium Leadership
In order to critically reflect on the statement “Management of the employee/ customer interaction presents a challenge to the manager of a service operation that is absent in the field of production/manufacturing” (Yeoman‚ 2004)” it is necessary to understand what customer interaction is. Heskett‚ Sasser and Hart (1990) define how at the heart of the service is the service exchange – when the customer comes in direct contact with the business employees and whilst Muhlemann‚ Oakland and Lockyer
Premium Customer service Business Sales
Employee Portfolio: Management Plan MGT/311 April 8‚ 2013 Employee Portfolio: Management Plan As a member of management at Riordan Manufacturing‚ I have implemented a management plan that will assess employees’ overall characteristics. In doing so‚ the members of management will know how to use their characteristics to make the organization more successful. I have asked three employees to complete self-assessments about job satisfaction‚ current emotional status and their decision making process
Premium Management Project management Strategic management
Management Plan MGT/311 September 26‚ 2012 As the manager of three individuals at Riordan Manufacturing‚ I found the assessments very interesting and useful. Using the results of the assessments I gained insight about my employee’s strengths and weaknesses. The results showed me how my employee’s characteristics affect the organization. Using this information I was able to assess their future within the company and create a management plan that will enhance their abilities. The first
Premium Emotion Emotional intelligence Psychology
Trough manages exchange of matters in extraordinary segments for enhancing the effectiveness and thriving in every area of the business for the association. Lo1 1.1 Compare different styles of management ? Autocratic management style Pioneer settles on all choices singularly. In the despotic administration style there
Premium Management Management styles
COMPANIES USE BUSINESS SYSTEMS TO ACHIEVE COMPETITIVE ADVANTAGE: KENYA AIRWAYS CASE STUDY DUE DATE: 26th MAY 2013 LECTURER: PIUS WALELA Introduction: An information system refers to an arrangement of people‚ data processes and interfaces interacting to support and improve day-to-day business operations. Information systems should also support the problem solving and decision making needs of various levels of management as well as end users. Business information systems are the foundation
Premium Enterprise resource planning Management Strategic management
Australian Journal of Business and Management Research Vol.1 No.9 [113-123] | December-2011 FACTORS AFFECTING EMPLOYEE JOB SATISFACTION OF PHARMACEUTICAL SECTOR Mosammod Mahamuda Parvin: Corresponding Author mahamuda_p@yahoo.com Lecturer‚ Department of Management and Finance Sher-e-Bangla Agricultural University‚ Dhaka M M Nurul Kabir Lecturer‚ Departmrnt of Management Govt. Shohid Suharwardy College‚ Dhaka ABSTRACT The Pharmaceutical sector plays a vital role in underpinning the economic development
Premium Job satisfaction Employment Organizational studies and human resource management
Employee Engagement: What Do We Really Know? What Do We Need to Know to Take Action? A Collection of White Papers • • • • • • Employee Engagement: I WANT IT‚ what is it? Employee Engagement and Fairness in the Workplace Old Wine in New Bottles? Engagement and the Bottom Line Employee Engagement and Change Management Communicating for Engagement “Seeing Clearly”: Employee Engagement and Line of Sight This research was conducted in preparation for the CAHRS Spring Sponsor Meeting May 22 -
Premium Organizational studies and human resource management Human resource management Employment
Movie Analysis/Management Styles For those not old enough to have lived through it‚ a story of shooting for a landing on the moon‚ suffering an explosion on the spacecraft on the way to the moon‚ not landing on the moon‚ and then narrowly making it home to Earth is the story of Apollo 13. When facing issues‚ conflicts‚ and the attainment of goals‚ having the resources of a fully functional manager and team are irreplaceable. A manager that has clear goals and strategies in place is more likely
Premium Problem solving Management
talent 3. Maintain good relations with the trade market 1.2 What is Employee Engagement? Whilst the current lack of empirical research on employee engagement has resulted in speculation that it is merely a fad with little theoretical basis‚ Saks (2006) study supports the concept that engaged employees will have a higher quality relationship with their employer resulting in more positive attitudes‚ intentions‚ and behaviours. Recent studies confirm that high employee engagement translates into
Premium Sales Sales management