Holland Organisational culture change in British Airways Introduction The purpose of the report is to investigate British Airways’ perpetuation of culture. Thus‚ in order to determine if whether or not there is a need for cultural change within the company. According to the British Airways Annual Report & Account (2003/2004)‚ the company is considered as “the world’s second biggest international airline. It is also one of the world’s longest established airlines…” British Airways disposes
Premium Culture
Table of contents: 1.0 Introduction 2 1.1 British airways “to fly‚ to serve” 3 2.0 The organizational structure 3 2.1 Definition 3 3 2.2 How to determine the best organizational structure for British Airways? 4 3.0 Which are the organizational structures adopted by British Airways? 4 3.1 The tall structure: 4 3.1.1 How this structure helps the company to achieve it goals? 5 3.2 The customer structure: 5 3.2.1 How this structure helps the company to achieve it goals? 7 4.0 Recommendations
Premium Hierarchy Organization Structure
Running head: CHANGING THE CULTURE OF BRITISH AIRWAYS A Case Analysis of Changing the Culture of British Airways1 Euronda Jefferson MBAE 5313 Leading and Managing Change East Texas Baptist University May 2015 Case Synopsis In the wake of an aging fleet‚ increasing competition‚ and high staffing costs‚ numerous issues threatened to bankrupt British Airways‚ including improving the competitive advantage‚ making customer service important the employees‚ and changing the consumer perception
Premium British Airways Customer Customer service
Changing the Culture at British Airways Changing the Culture at British Airways The British Airways case study was a very interesting case to read. It proves that not all people can be leaders‚ especially the chairman‚ board and chief executives of British European Airways (BEA) and British Overseas Airways Corporation (BOAC.) According to the case study of British Airways‚ the life at the “old” British Airways was “bloody awful” (Changing the Culture of British Airways‚ 1990‚ p. 1). There
Premium British Airways
Changing the Culture at British Airways Question #1 Life at “old” British Airways lacked a unifying corporate culture. The 1971 merger of British European Airways (BEA) and British Overseas Airways Corporation (BOAC)‚ by the British Airways Board‚ only succeeded in putting an umbrella over two separate mature entities. The focus of the BEA had been to build a European airline infrastructure. BOAS was an innovator and pioneered the first jet passenger service. Neither company was concerned with
Premium British Airways
1. What was life like at "old" British Airways? • Employees were embarrassed to mention they worked for the company. • British Airways stumbled into its 1979 state of inefficiency in large part because of its history and culture. • British Airways faced the worst crisis in its history in the late 1970’s early 1980’s. • Unless they took immediate action they were heading for a loss of at least £100 million within that present financial year. • They faced the potential that by that following
Premium Airline British Airways Customer service
Changing the Culture at British Airways 1. Problems you identified from the case Macro: The first problem changing the culture at British Airways was the merger of the BOAC and BEA. In 1971‚ the Civil Aviation Act became law and the board was to control policy over British Airways but both BOAC and BEA remained autonomous‚ each with its own chairman‚ board‚ and chief executive. This caused a split within British Airways throughout the 1970s and in the mid-1980. The second problem BA faced was
Premium Customer service Customer Management
UNIT 1 Business Environment Business Environment Analysis of British Airways Student: Plamen Enchev ID: W-91314622 1. Introduction The notion of business environmental analysis refers to an empirical study concerning the strategic measures and practices that leverage organisations to gain sustainable position irrespective of their business location. In relation to the recent competitive environment of internationalisation‚ the strategic management processes of the marketers are often observed
Premium Strategic management Airline British Airways
leadership quality and the staff reaction in British Airway’s (BA). Change management are needed for British Airway’s as there are industrial disputes between the management and crew members in 2009-2011. For change to take place‚ there will be steps to take before the change should be implemented. Drastic measures and shock tactics should be taken into consideration In 2007‚ credit crunch from USA banks (BBC News‚ 2009) caused an impact globally however British Airway’s was not very affected by the recession
Premium Management Strategic management Change management
BRITISH AIRWAYS Introduction: The world today has evolved in numerous ways thanks to the many inventions and discoveries‚ but few have changed the way people live and experience the world as deeply as the invention of the airplane. The industry has progressed to the point where now it would be impossible to think of life without air travelling (for developed countries). Thanks to this‚ long distances have been somehow shortened’ hence altering people’s concept of distance. As well‚ making it
Premium British Airways Airline