EMG 20 Case Study No. 1 McDonald’s: Serving Fast Food around the World Ray Kroc opened the first McDonald’s restaurant in 1955 in the United States. He offered a limited menu of high quality; moderately priced food served fast spotless surroundings. McDonald’s QSC&V (quality‚ service‚ cleanliness‚ and value) was a hit. The chain expanded into every state in the nation. By 1983 it had more than 6‚000 restaurants in the United States‚ and by 1995 it had more than 18‚000 restaurants in 89 countries
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SWOT Analysis Strengths McDonalds has built up huge brand equity and has large market share. Strong brand name‚ image and reputation McDonalds has strong supply chain to support their business. Good innovation and product development. Nutritional information of product available on packaging The McDonalds brand offers consumers choice‚ reasonable prices‚ quality product and great service Strong global presence and performance in the global marketplace Large amounts
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McDONALD’S HISTORY LISTING 1948 In December‚ Dick and Mac McDonald open the first McDonald’s in San Bernardino‚ California. A little hamburger man called "Speedee" becomes the company logo. 1954 Ray A. Kroc‚ a Multimixer salesman from Oak Park‚ lIIinois‚ visits Dick and Mac’s San Bernardino McDonald’s‚ his curiosity initially aroused by the large number of Multimixers they were buying. Ray Kroc becomes the exclusive national franchise agent for the McDonald’s brothers. 1955 On April 15‚ Ray Kroc
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airports‚ busy street) or most certainly locating closely where its top 3 competitors are also doing business eg;Burger King‚ Subway etc.. 4.Promotion: Mc Donald has engaged in many short-term incentives for consumer promotion through limited value menus‚ promotional games to promote old/new items on the menu eg; Happy Meal toys‚Big Mac Hockey Contest‚card games etc.. And McDonald focuses its ad campaigns on its overall Mc Donald experience and active life style. Promotional Strategy of McDonald’s
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1. Describe In-N-Out in terms of the value it provides for customers. In-N-Out started simple and stayed simple focused on the core values "customer well-being"‚ and with those core values they created big loyal fan base. In-N-Out provides better customer satisfaction that any other fast food restaurants do. Combining excellent food and excellent service it is giving In-N-Out "loven’it" from the customers‚ and that is what is the most important value for In-N-Out. 2. Evaluate In-N-Out’s performance
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Contemporary World Culture Globalization of McDonalds Globalization has affected almost every aspect of life in most all countries around the world from economic to culture with the exchange of goods‚ services and ideas influencing cultural changes around the world. Food is an important element in defining culture and the globalization of McDonald’s is huge. Most people when they hear the name McDonald’s immediately think of America. Equating McDonald’s with America is sensible since they opened
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working commuter sees McDonald’s as a great place to get good food without compromising a busy work schedule. The final target customer to McDonald’s is a teenager. McDonald’s is a place where teenagers can “hang out” and enjoy food on a budget. Burger King Corporation‚ Subway‚ Starbucks‚ Wendy’s/Arby’s Group‚ and YUM Foods (owners of Taco Bell‚ Pizza Hut‚ KFC‚ Long John Silvers‚ and A&W‚ among others) are their top competitors. Current Strategic Situation: The McDonald’s Corporation is the most
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EMPLOYMENT The next critical issue is Employment. We see employment as an issue because McDonalds though it employs over a million people has gotten a bad reputation as an employer. This is because employees are seen as expendable and made to work long hours for low wages and under bad conditions. They are hired to do task that require them to follow already set exact programs that tell them when to do every task. This means there is very little room for individualism and still building (2)
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McDonalds’ Development The McDonalds that we know today‚ is not the McDonalds from 64 years ago. It has made significant advances throughout the years. It first began as a family owned Bar-B-Q restaurant‚ and now it has become a multi-million dollar company with franchises all over the world. A multi mixer salesman is the person who changed the future for McDonalds. He intended to sell Dick and Mac McDonald a mixer‚ but instead he invested into their business‚ and made McDonalds a franchise. Even
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competitors. Business Week Magazine even ranked McDonald’s as "one of the ten most recognized brands in the world"‚ a position that creates significant opportunities for the company. An important strength that continues to have the most dramatic impact on McDonalds is their top level management. Even though this is classified an as internal strength‚ McDonald’s has capitalized on a management style that helps to infuse a strong culture. A dynamic aspect of the McDonald’s culture is the willingness to innovate
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