Buyer Behaviour – Branding - Loyalty Contents Purchase Decision Making Process p. 3 Approaches and Theories of Buyer Behaviour p. 6 Factors Affecting Buyer Behaviour p. 9 Brand Loyalty and Corporate Image p. 12 References p. 15 Purchase decision making process * When buying products or services‚ consumers typically follow this five-step process: 1. Need Recognition Need recognition occurs when a consumer identifies a need and thinks of a product
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TYPES OF BUYERS 1. The Silent Buyer Stays silent‚ apparently glum‚ who is probably more disturbing to a new salesperson. How to handle: - Ask questions‚ wait for feedback. - Make a selling point‚ repeat it twice ask their opinion. - Meet silence with silence‚ it forces prospect to say something. 2. The Phlegmatic or Imperturbable Buyer These are cool and calm buyers How to handle - Go on for simple presentation‚ explain everything and give remarks of close. He will reply. 3. The
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Buyer (Source Selection): Use a weighting system to determine which evaluation criteria are most important. The evaluation criteria could be as simple as the price for off the shelf standard items‚ or it could be a combination of factors for a more complex proposal. Following is a list of some examples of evaluation criteria. • Cost - To evaluate the overall cost‚ you should consider all cost-related factors‚ such as: o Purchase price o Delivery cost o Operating cost • Business aspects
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Business Group FB Management Teacher: Dr. Andrew Prince Team Inreanamkongeria Sunjong Song (Sun) Nguyen Thi Hong Hanh (Victoria) Hiral Parekh Rebecca Mould Iyabosola Ogundero( Bosola) Word Count: 964 Date of submission: 9th November 2012 iPhone 5: Price Cutting Initiative Contents Abstract.................................................... 4 Introduction.............................................. 5 Mission and Objectives....................
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and using economic and services‚ including the decision process that precede and determine these acts." (Engel et al‚ 1968‚ p 5) Buyer behaviour refers to "the acts of individuals directly involved in the exchange of money for economic goods and services and the decision process that determined these act. "(Engel et al‚ 1968‚ p 5). Both consumer and buyer behaviour differ amongst the population as people have different wants and needs. Therefore it is untrue to say that working women buy
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reputation and awareness Apple Inc. has developed both band equity and brand awareness among the consumers in the electronic industry for nearly forty years. The brand equity of Apple Inc. will allow iwatch to be priced at a high rate due to the value the consumer will place in the product. Current Apple user and potential Apple consumers will want to buy an iwatch due to their brand awareness to Apple Inc. They have used more than one device of Apple‚ and they think that Apple fulfill their physical
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Nicole Rodriguez Prof. Gidley English 101C 16 October 2013 IPhone vs. Android Over the years technology has been improving in terms of entertainment‚ social media‚ and communication. Today‚ smart phones are a verification of this improving technology‚ but how do we decide which one is the better device? IPhone and Android are the latest most powerful operating systems out on the market. There are advantages and disadvantages to both cellular devices‚ and the ongoing competition will improve
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potential. These are the highest-level needs on the hierarchy. Motivation & Buyer Behavior According to Jerry Thomas‚ “Motivational research seeks to discover and comprehend what consumers do not fully understand about themselves. Implicitly‚ motivational research assumes the
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Introduction……………………………………….. 3 2. Supply Chain Map……………………………….. 4 3. The Supply Chain………………………………… 5 3.1 Figure 1…………………………………………. 5 4. References………………………………………….. 7 1. Introduction This report shows you Apple’s iPhone supply chain. It will point out some areas that could be improved and will explain why Apple could have chosen this route for their supply chain. 2. Supply Chain Map 3. The
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Behavior The marketing concept emphasizes that profitable marketing begins with the discovery and understanding of consumers. And their needs and then develops a marketing mix to satisfy these needs. Consumers/ buyers considered to be as one of the important element in a company. These buyers/consumers are the one that generates the company’s income. In order to established loyalty among its customers a company should understand first the buyer’s/consumer’s behavior. Consumer behavior is the mental
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