Journal 1 1. A company’s strategy is management’s game plan to grow the business‚ attract and please customers‚ compete successfully‚ conduct operations‚ and achieve targeted levels of performance. 2. The important point of a company’s strategy is setting moves to build and it enhances company’s long-term competitive position and financial performance. In other words‚ these are in a competitive advantage over rivals that they become the company’s tools for a making company’s profit.
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Face to Face Summer Erxleben MAR2305 December 17‚ 2011 Brandi Summers Face to Face The manner in which I handled this customer service call was unprofessional and handled very poorly. I did not answer the phone within three rings or use the proper greeting that the company requires. There were many things I could have done different in this situation. First and foremost I should have done my job and handled her situation right away. However‚ that was not the case. Since I did not‚ there
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query handling capabilities of our customer service executive? Please rate on scale of 1-5‚ 1- being extremely unsatisfactory 5- being extremely satisfactory …....................................... 3. How do you find the process of document request? 1. Very convenient 2. Convenient 3. Average 4. Inconvenient 5. Very inconvenient ….......................................... 4. Please rank the below mentioned services considering the frequency of service use. (1- Most preferred‚ 5-
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you mind going to our website to fill out the customer information so that your order can be processed with our new database software? c. We are now offering RapidAssist‚ a software program that provides immediate technical support through our website to your employees and customers. d. To provide better service‚ a new software named RapidAssist is now offered to provide you with immediate technical support from our website to employees and customers e. To provide you with easy access to the new
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HISTORY Opening its doors in 1824 at Bull Street‚ Birmingham‚ Cadbury’s history is a fascinating study of industrial and social development; it shows how a small family business can be developed into an international giant. The Cadbury family was a prominent member of the Society of Friends or Quakers. Quakers held strong beliefs and ideals that they carried into campaigns for justice‚ equality and social reform‚ putting an end to poverty and deprivation. As nonconformists‚ Quakers were not permitted
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Organizational effectiveness 3B Job design assignment 14 October 2013 Management services Table of content Scope……………………………………………………………………3 Literature review………………………………………………….4 Introduction………………………………………………………….5 Challenges faced by managers……………………………...6 Job design overview………………………………………………7 Factors that contribute to job design……………………..8 Types of job design……………………………………………….10 Recommendaions…………………………………………………. Conclusion……………………………………………………………11 References…………………………………………………………
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1. What is Logistic Management and its Objectives? Logistics means having the right thing‚ at the right place‚ at the right time. In business‚ logistics is defined as a business planning framework for the management of material‚ service‚ information and capital flows. It includes the increasingly complex information‚ communication and control system required in today’s business environment. (Logistix Partners Oy‚ Helsinki‚ FI‚ 1996). Objectives of Logistics Management is to make available
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Principles of Logistics Management Istanbul 2012 12.12.2012 2 Logistics Management • Logistics is the art and science of managing and controlling the flow of goods‚ energy‚ information and other resources from the source of production to the marketplace. • Logistics Management is the process of planning‚ implementing and controlling the efficient‚ effective flow and storage of goods‚ services‚ and related information from point of origin to point of consumption for the purpose
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over Cadbury 1.i) Market Penetration is the activity or fact of increasing the market share of an existing product‚ or promoting a new product‚ through strategies such as bundling‚ advertising‚ lower prices‚ or volume discounts. For example‚ if Cadbury lowers the price of a certain product‚ not changing the content of the product nor the market it was targeting. ii) Product development is the creation of products with new or different characteristics that offer new benefits to the customer. It may
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MBA 4.2: LOGISTICS MANAGEMENT Module 1 Introduction to Logistics and its interface with production and Marketing; Measures of Logistics; Physical distribution and logistics. Introduction to Logistics • When total supply chain system is integrated over a firm‚ it is known as logistics • It is an integrated effort aimed at helping customer value at a lower cost. • Without logistical support‚ marketing and manufacturing departments cannot accomplish product in timely or fresh manner. • The value of
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