Questionnaire Customer Survey in Service Industry

Name of company:

Name of Respondent:

Designation:

Please mention your storage centre:

1. How do you find your experience in interacting / dealing with our representative?
1. Very pleasant
2. Pleasant
3. Average
4. Unpleasant
5. Very Unpleasant
….....................

2. How do you find the availability and query handling capabilities of our customer service executive?
Please rate on scale of 1-5,
1- being extremely unsatisfactory
5- being extremely satisfactory
….......................................

3. How do you find the process of document request?
1. Very convenient
2. Convenient
3. Average
4. Inconvenient
5. Very inconvenient
…..........................................

4. Please rank the below mentioned services considering the frequency of service use. (1- Most preferred, 5- least preferred)

1. Photocopying the document …...............
2. Scanning on request the document.............
3. Ordering the original document...............
4. Accessing document at storage centre..........

5. Are the existing varieties of services adequate to cater to your demand? 1. Yes 2. No
If no, please mention additional services you would prefer
…………………………………..
……………………………………..
6. How do you feel about the process of document pickup from your office site?
1. Convenient
2. Average
3. Needs improvement …......................

7. What does u feel about time taking to pickup document from your office?
1. Its talking longer time than necessary
2. Yah it’s OK.
3. They are very quick in pickup.
If you've encountered any issue please list down
........................

8. Are they (pickup dept.team) working according to schedule pickup date?
1. Yes
2. No if No, please mention the average delay happened. ….................................

9. What do you feel that are we fulfilling the promises made by the marketing team at initial stages of accord?
1. Satisfied
2. Very satisfied
3. Unsatisfied