1 RESEARCH PAPER CUSTOMER PERCEPTIONS‚ EXPECTATIONS AND GAPS IN SERVICE QUALITY: AN EMPIRICAL STUDY OF CIVIL AVIATION INDUSTRY IN INDIA BY DR. MOHAMMED NAVED KHAN Senior Lecturer Department of Business Administration Faculty of Management Studies & Research Aligarh Muslim University Aligarh-202002 (UP) INDIA e-mail: mohdnavedkhan@gmail.com Ph: 0091571 2701184(R) Mobile : +919411800860 VIPPAN RAJ DUTT Doctoral Research Scholar (Corresponding author) Faculty of Management Studies and Research
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How did the deregulation of air transportation in Europe foster entrepreneurial behavior and innovation in the European airline industry over the last twenty years? Case studies: SAS Airline & Ryanair Master Thesis in Entrepreneurship and Dynamic Business Contexts Spring 2007 Supervisor: Håkan Bohman Entrepreneurship Master Program Authors: Gilles Helterlin and Nuno Ramalho Acknowledgements We would like to express our gratitude to all who have contributed to the realization of this
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IndiGo Airlines – A Case study in International Business Strategy The right thing to do is also the smart thing to do The success of Indigo is a mix of a clear brand promise of "on time" and supported with slick branding and signage‚ smart technology support and a passionate and young work force who multi-task. About Indigo IndiGo is India’s largest airline with a market share of 29.5 per cent as of June‚2013 as well as the country’s largest low fare carrier. IndiGo is the fastest growing
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Continuing professional development On the ninth of September I completed my first ever teaching session. This is my reflection of that session and my plan on how I will develop my skills as a teacher to deliver a more professional teaching session. I initially approached the session organiser by emails to establish what resources are available‚ the amount of learners attending and any other information I may need to teach my session. On reflection‚ I could have done this over the phone‚ to be more
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John de Bhal Singapore achieved independence in 1959 due to a lack of British colonial retaliation to the Japanese occupation during World War II. In 1965‚ it achieved independence for a second time as a result of poor leadership within the Federation of Malaysia from both Tunku Abdul Rahman and Lee Kuan Yew. Singapore‚ unlike most other states and nations‚ has achieved independence twice: once in 1959 when it was decolonised by the British;1 then again after it was expelled from the Federation
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Continuing Academic Success According to “Dictionary.com”‚ success is “the favorable or prosperous termination of attempts or endeavors”. In brief‚ success is simply the realization of one’s aspirations. In order to gauge success‚ one must have a set of goals that can settle on whether or not that goal is achievable. Individual goal setting is the comprehension that comes out of a lot of practical experiences to facilitate lasting decisions‚ building up motivation to attain continuous success. Academic
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GROWTH (BG 007) ANALYSIS REPORT ON STUDY OF EMERGENCE OF EMIRATES AS A GLOBAL AIRLINE
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2. Is there democracy in Singapore? What is Democracy? Singapore has been recognized as a representative democratic state since August 1965. However‚ to examine if Singapore is in fact democratic‚ we need to first define the word “democracy” and its parameters. The word originated from M.Fr democratis in the 1570s‚ with ‘demo’ referring to common people and ‘cratie’ to rule of strength. Therefore‚ by definition‚ Singapore can be classified as a democratic country due to the fair elections which
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Importance to economy The revenue of international airlines industry has increased from 476 billion USD in 2009 to 567 billion USD in 2011‚ a 9.3% year-on-year increase. This industry employs 56.5 million workers and accounts for US $2.2 trillion of the global GDP. Indian Aviation industry contributes to 0.5% of the India’s GDP and generates 1.7 million jobs. Technological Trends Major cost items for airlines are fuel‚ labour and maintenance. Airlines are able to reduce the cost/increase profit by
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Name: Clara Soo Wen Lin (4) Class: 2E History Holiday SEQ Assignment Question 1(a) Immigrants came to early Singapore due to push factors such as famines and droughts as well as natural disasters and starvation‚ and the desire to seek protection and safety. India was overpopulated and the immigrants faced many droughts and natural disasters in their homeland. After droughts wiped out their crops and resulted in famine‚ many would be forced to find jobs in the city in order to earn
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