Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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locomotive. Although Jesse is intoxicated‚ he was “charging up the main line at fifty with the chemical train‚ rattling through the hot Louisiana night like a thunderstorm” (Gautreaux 327). Gautreaux tells us that “he had roared through it a thousand times with a hundred cars of propane and vinyl chloride”‚ “it” being the same old route he was used to (Gautreaux 328). Even though Jesse is no rookie when it comes to carrying a dangerous load‚ he is still riding on a rolling bomb. The author tells the
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buying and selling‚ of products and services requiring transportation‚ from location to location is known as commerce. E-Commerce - From a communications perspective‚ e-commerce is the delivery of information‚ products/services or payments via telephone lines‚ Fax‚ computer networks or any other means. What is Electronic Commerce? From an online perspective‚ e-commerce provides the capability of buying and selling products and information on the internet and other online services. It refers
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Telephone conversation by Wole Soyinka is about‚ as the title suggests‚ a conversation over the telephone between two people – a West African man and a British landlady. The former was looking for a place to live in London. He felt that the ‘price seemed reasonable’ and the ‘location indifferent’ in the sense that it was impartial. The landlady claimed that she ‘lived off premises’ possibly indicating that it was a source of income for her. The poem is in free verse and appears like a conversation
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: 8 Case Study : Prestige Telephone Company Background of Case Study In April 1997‚ president of Prestige Telephone Company (PTC)‚ Daniel Rowe‚ was making arrangements to meet with its computer data service subsidiary Prestige Data Services’ (henceforth PDS) manager Susan Bradley. This subsidiary performs data processing for the telephone company and sells computer services to other companies. In 1994‚ Rowe suggested that productive computer services subsidiary will decrease the telephone rate
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shoes‚ who had a wide variety of colors‚ sizes‚ styles and brands‚ had become one of the online retail moguls of its time. It has expanded into selling everything from “shoes‚ handbags‚ eyewear‚ watches‚ and accessories”‚ (Noe‚ © 2013)‚ which account for 30% of all online sales. When Zappos CEO‚ Tony Heish‚ had ideas and plans for the company he knew that he wanted a strong customer oriented company and one that had a strong and loyal company mission and value. He put his belief and everyone who joined
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4DEP (HR) ACTIVITY 1 The Human Resources Profession Map (HRPM) consists of 2 core professional areas‚ 8 professional areas and 4 professional competence bands. Core Areas: Insights‚ Strategy and Solutions & Leading HR Insights‚ strategy and solutions are focussed on development within an HR organisation‚ such as to foresee any problems that may arise and to put solutions in place. The HRPM has been designed to assist all HR professionals in any business however large or small. Leading
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Case Summary The merger of AOL-Time Warner hit rock bottom in January 2003‚ when the Company posted a loss of $98.7 billion for 2002‚ the largest corporate loss in US history. Being an employee of the company‚ TJ (we) have to give fact-based answers to Memos‚ which are assigned to us. In 2000‚ AOL purchased Time Warner for $164 billion‚ resulting in formation of AOL Time Warner. FCC‚ Federal Trade Commission and European Commission approved the deal a year later. AOL owned 55% of the new company
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Making a telephone call On 10/10/12 a work colleague had asked me to make a phone call to Cawthorne Park about a group of learners visiting on the 16/10/12. She asked me to find out if they had any special offers for colleges or large groups. I checked out what information she needed and found out from her the age of the leaners and if they had any disabilities as this could affect if they got a discount. I did an internet search to find the number for Cawthorne Park as this was the quickest
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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