OM CHAPTER 1 GOODS‚ SERVICES‚ AND OPERATIONS MANAGEMENT DAVID A. COLLIER AND JAMES R. EVANS OM‚ Ch. 1 Goods‚ Services‚ and Operations Management ©2009 South-Western‚ a part of Cengage Learning 1 Chapter 1 Learning Outcomes learning outcomes LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes
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Introduction Prof. Christian Terwiesch Operations in a Restaurant Prof. Christian Terwiesch Operations in an Emergency Room Prof. Christian Terwiesch Operations from the Perspective of the Customer Prof. Christian Terwiesch Four Dimensions of Performance Cost Quality ▪ Efficiency ▪ Product quality (how good?) ▪ Process quality (as good as promised?) Variety Time ▪ Customer heterogeneity ▪ Responsiveness to demand Important for - Performance measurement
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Apple Computer‚ Inc. Frances Woodyard Jacinta Acquay BUS 499 - Business Administration Capstone 1/29/2012 Describe the strategic challenges facing Apple Computer. The fast pace of technological change and competition are the challenges that Apple Computer is facing. Its strategic moves into communication devices and portable devices for downloading music and movies the company is in stiff competition from all venues. With no entry barrier in this business Apple has competitors‚ with lower priced
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Describe the key strategic challenges facing Apple Computer Apple Computer is currently facing many strategic challenges‚ the first challenge is competition from new and existing companies. Apple’s iTunes‚ an online music store‚ faces competition from companies that seek to begin offering online music and video downloading services whether legally or illegally‚ and from existing companies that plan to modify its current strategies to become better aligned with the strategy of Apple. Many of Apple’s
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because I was given the responsibility to solve many tasks and have to face many challenges while working. In my opinion‚ my objectives and expectations that I want to achieve have been achieved. All I want is the experience and facing the challenges for me. During the internship with Alia‚ what I had learned during my study is parallel to what this company gives me to train as a student of Diploma in Tourism Management. I only learned about the theory at UiTM‚ but during the internship‚ I was able
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Thiago DeSouza Homework Assignment 1 ISOM 319: Operations Management Problem 1: 1. Input: Warehouse worker(s)‚ package item(s)‚ transportation vehicle‚ transportation pilots/drivers‚ and information for best method of travel. Transformation: Care for package(s)‚ maintain client(s) informed‚ and transport package(s). Output: Transported package(s) and correct location and time of arrival. 2. Input: Idea development‚ financial backing‚ engineers‚ blueprint(s) design‚ prototype(s) creation‚ and
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The Importance of Transport in Location Selection The location of economic activities is fundamentally based on geographical concepts of the site and its situation. The site relates to the characteristics of a specific location while the situation concerns the relationships of a location in relation to other locations. Historically‚ specific sites suitable for defense or commerce have been important factors in the location of cities. In addition to being a factor of spatial organization‚ transportation
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Many organizations are faced with the challenge of solving poor employee engagement in their workforce. People are less motivated‚ want fewer responsibilities and more pay. Business must find ways to hire and retain workers who are motivated and productive. This article will provide you with information that can help you build a high-performing‚ fully engaged workforce. Whether you’re an executive‚ a manager or a team leader‚ the following information will be beneficial to you. As a corporate decision-maker
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Markets Motorcycles: Overall Two-wheeler sales of Indian players is dominated by the domestic market and‚ within it‚ by motorcycles. After growing at a sharp clip from the late 1990s‚ motorcycle sales witnessed a 7.8% drop in volume in 2007-08‚ due to falling domestic demand as a result of rising interest rates and many private sector banks reducing their retail lending exposures. 2008-09 saw a modest increase in motorcycle sales of 4%‚ driven largely by growth in cash sales. Even so‚ sales of
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Role of Operations Management This paper describes operations management and how it is applied in the banking field. Operations management is fundamental for any business seeking a competitive advantage in productivity. The role of operations management is to efficiently and effectively produce quality goods and services to create wealth. Bank operations management is the foundation of banking. Processing daily transactions‚ controlling and managing trades and sales and supporting front and back
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