Of the characteristics common to good him Mike‚ what’s up listeners‚ which do you consider the most important in a customer service organization? 1.Patience A good customer service representative is able to remain patient. [ Often‚ customers will not have all the needed information to help address their problem‚ the problem may be a common one (when there is a manufacturing‚ or other service defect)‚ or the problem may even be the result of a customer’s own mistakes. In all of these cases‚ a little
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Characteristics of the effective counselor April R. Tessmer Liberty University Author Note I ’d like to acknowledge the wonderful help that I received from one of the finest professors at Liberty University Online. I am very grateful to you‚ Dr. McCarthy‚ who provided me with the much needed suggested improvements and gave me the tools to complete this research paper. Thanks! Abstract The characteristics that make up an effective counselor are the personality traits that really define
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In this paper the most common services characteristics‚ namely perishability‚ intangibility‚ inseparability and heterogeneity will be applied to a well - known retail services brand. In this case the focus shall be on how the aforementioned characteristics apply to Starbucks. In order to better understand the problem the history of the company alongside current corporate objectives will be briefly described. In the following paragraphs the notice will be mainly on the retailer’s ability to cope with
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Shackleton as a Leader Sir Ernest Shackleton was a polar explorer who made history due to unwavering determination and solid leadership skills. From the very beginning of the expedition‚ Shackleton showed signs of becoming a leader like no other. He was described as having towering ambitions as well as boundless optimism‚ and he had the crew’s unshakable confidence (Swaoffard & Butler‚ 2001). People were drawn to Shackleton because he was an explorer whose dream was to cross the entire Antarctic
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AND ITS PRIMARY OBJECTIVES REGARDING ITS ADMINISTRATIVE RELEVANCE.] CHARACTERISTICS OF PUBLIC ADMINISTRATION DEFINITION: Public Administration is a multi-dimensional discipline‚ defined by different authors and scholars‚ according to their understanding. It is viewed by each author in relation to his political environment. It is pertinent to know what public administration is before viewing it’s characteristics… According to Woodrow Wilson; Public Administration is the most obvious part
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Characteristics of a Good Leader Becoming a leader is not as easy as it seems. It requires an accurate unification of a leadership characteristics and leadership skills. Not only leadership characteristics and skills are required‚ but there are also traits that a good leader should have. “If your actions create a legacy that inspires others to dream more‚ learn more‚ do more and become more‚ then‚ you are an excellent leader”‚ once Dolly Parton says about a good leader. Also‚ as what John C.
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Characteristics of an Effective Manager By Jamie Johnstone November 30‚ 2014 Human Services Administration Adeline Leon There are many characteristics of an effective manager. Many managers excel in many areas while lacking in others. As we grow and change‚ we will excel at times in some areas while continuing to improve in others. Here are the ten characteristics I can best relate to: Leadership which is in my opinion knowledge centered. It takes some learning to become a great leader. Some people
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John Smith was a seasoned veteran of survival and was not a professional writer. The second characteristic of Exploration Literature is written to a specific audience such as the king‚ queen‚ and the backers. These journals or texts specifically describe their lifestyles‚ daily struggles‚ and document important events. The third characteristic of Exploration Literature is that these texts are what literary historians call “history in the making.” In Smith’s text he
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Observing the Characteristics of Life In this activity‚ you’ll identify some observable characteristics (some not) of life in videos of various organisms and describe those characteristics. Review Remember that ALL living organisms are made up of CELLS! What are seven characteristics of living things? 1. Movement 2. Reproduction 3. Sensitivity 4. Growth 5. Respiration 6. Nutrients 7. Excretion If your teacher is displaying the
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The job characteristics model consists of five components which are skill variety‚ task identity‚ task significance‚ autonomy and feedback. These components affect factors such as performance‚ motivation‚ absenteeism ‚ turnover and satisfaction of the employees. The purpose is to increase performance‚ motivation and satisfaction of the employees and to decrease absenteeism and turnover. The job characteristics model is one of the most important attempt models to design jobs. This model is proposed
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