NESTLE A Project on Operations Management An understanding of current production systems‚ the quality aspects and supply chain management of Nestle 2012 Group-5 : SANTOSH KUMAR GUPTA‚ JAISON JOSEPH‚ NANJAPPA P.B.‚ TANUJ GOYAL‚ MAITREE MISHRA‚ ANAND S. INDIAN INSTITUTE OF MANAGEMENT ROHTAK 3/17/2012 Contents Executive Summary 3 Nestlé 4 Brief Overview 4 History 4 Main Brands 4 Nestlé’s Popularly Positioned Products (PPP) strategy 5 Global context 5 Key facts on Popularly Positioned Products
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Part 1a Statement 1: “The airport transfers passengers and freight between ground and air.” I agree with statement 1 as stated above. The airport is a facility or a ‘gateway’‚ which bridges passengers and freight from the ground to the aircraft‚ which brings them through the air. At the destination‚ another ‘gateway’ meets them‚ and bridges them from the air back to the ground. The “gateway” uses many other facilities and/or services to ensure a seamless transfer of passenger or freight between
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Issues on operation management With historical development‚ there are different concepts in operation management such as total quality management‚ supply chain management and inventory management. Product: Lenovo Vs Dell i. Quality control management The company of Lenovo did experience some quality management problems during the early years of the 21st century that had some mixed results. On the other hand‚ the company lost a domestic computer contract to its rival Dell to a chinese government
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Lethbridge ABSTRACT Much has been written and researched about Deming’s ‘total quality management’ (TQM)‚ Follett’s ‘law of situation’‚ and Taylor’s ‘scientific management’. Yet‚ these management scholars differ in their organizational and strategic leadership abilities and practices and remained in three different corners of a triangle. Though the differences in their thinking may be attributed to the changing nature of management as a discipline over a period of time and consequent changes in the fractionalized
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Chapter Outline Work Measurement OM Spotlight: Work Measurement Activities in Roller Coaster Maintenance Time Study Methods OM Spotlight: Job Description— City of Phoenix‚ Arizona Operations Analyst for City of Phoenix‚ Arizona Predetermined Time Standard Methods Learning Curves Practical Issues in Using Learning Curves Solved Problems Key Terms and Concepts Questions for Review and Discussion Problems and Activities Cases Rehabilitation Hospital of Florida The State versus John Bracket Endnotes
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Operations Management Definition Introduction In today ’s fast-paced ever-changing business world‚ organizations must deal with many diverse issues. These issues range from maintaining their competitive edge in a fierce marketplace to social‚ ethical and concerns regarding the health and well being of their employees. The advent of new technologies has created organizational efficiencies however; it is a well-known fact that healthcare has lagged behind other industries with regard to
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Quality – term used by customers to describe their general satisfaction with a product/service Quality dimensions: 1. Customer satisfaction 2. Employee involvement 3. Continuous improvement in performance Customer Satisfaction 1. Conformance to Specifications – process performance standards; relates to consistent quality‚ on-time delivery‚ or delivery speed 2. Value – how well a service or product serves its intended purpose at price customers are willing to pay‚ relies on customer’s expectations
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Quality Management Methods Tennis Racquets “Quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.” The Japanese system of principles and methods for quality management is regarded to be one the best in the world. In many different instances and trials it has really proven to be so‚ that is why It would be used it to boost quality indicators for our manufacturing of Tennis racquets. Defining quality expectations
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What Is Quality Management Definitions of Quality - Quality is “Fitness for Purpose” - Quality is “Doing it right the first time and every time” - Quality is “The Degree to which the design specifications for a product or service are appropriate to its function and use‚ and the degree to which a product or service conforms to its design specifications”. A frequently used definition of quality is “Delighting the customer by fully meeting their needs and expectations”
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Colgate Palmolive With a continuous expansion in it’s product line‚ Colgate-Palmolive is taking on the look of one of the most stable stocks on the exchange. Colgate has a wide variety of products sold around the globe including‚ Colgate Toothpastes‚ Speed Stick Deodorants‚ Ajax Surface Cleaner‚ and Hill’s Science Diet foods for house pets. Colgate was founded in 1806 in New York City on Dutch Street by William Colgate as a starch‚ soap and candle business. Colgate produced soaps and
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