concepts. (a) Psychological Determinants of Behavior: This key construct is characterized by various determinants that influence ones behavior. Outcome expectations are how apt one is to actually performing the behavior‚ and the repercussions that ensue. Self-Efficacy is a concept we’ve seen numerous times with other theories this semester‚ which is ones personal ability to face the behavior‚ and that applies to a group when in reference to collective efficacy. (b) Observational Learning: This
Premium Behavior Albert Bandura Social cognitive theory
eye contact with customers‚ and to allow workers to refuse to carry groceries to a customer’s car at night. My own feeling is that we want to maintain our image as a friendly store that cares about customers‚ but that we also don’t want to require behavior that leads to harassment. Let’s find a creative solution. As you know‚ company policy requires that employees smile at customers and make eye contact with them. In the past nine months‚ 12 employees have filed grievances over this rule. They
Premium Collective bargaining
FACTOR Operations factor Industry factor • 6 This information is used to explain or predict some aspect of customer behavior with regard to a product or service. Information such as usage rate‚ benefits sought‚ and brand loyalty can provide significant aid in the design of more accurate and profitable strategies. Demographic information Geographic information BUYER BEHAVIOR Psychographic information • 7 A firm’s external environment is divided into various subcategories that include remote
Premium Employment Trade union Collective bargaining
According to More & Miller‚ a supervisor must get involve‚ scan the work environment in order to pinpoint the performance problems that merit attention (2007). A supervisor must also identify the weaknesses‚ deficiencies‚ failures‚ or overt behavior of subordinates that indicate the need for corrective action. Analyze all relevant factors to determine the appropriate action to be taken. Then initiate and in many cases carry out the disciplinary action. Next‚ document the case for subsequent
Premium Collective bargaining Discipline Negotiation
Grievance in Industry There are many factors in industry‚ which make a worker unhappy and dejected. May be his fellow workers are non-co-operative or his foreman’s sarcastic or harsh remarks on his own personal problems outside the factory or domestic matters. Poverty‚ undernourishment‚ debts‚ unemployed dependent‚ etc. may be working adversely in his mind. He look around and finds everybody being unkind to him. He is aggrieved and wants to ventilate his feelings and reactions. A well-defined grievance
Premium Trade union Collective bargaining Labour relations
The Party in 1984‚ led by the figurehead of Big Brother‚ exercised the use of doublethink as a means to control its society. Doublethink is essentially mind control‚ and in the Party’s situation‚ it was mass‚ or collective‚ mind control. This mind control was achieved through collective solipsism. Throughout history‚ as we presently see in North Korea‚ governments have strived to control their populations as much as possible‚ but none have achieved near complete control like the Party did. Certain
Premium Nineteen Eighty-Four
Controversy‚ Kentucky River Cases i. NLRB will not allow more than 1 election in a 12 month period ii. Elections will not be authorized with 12 months of any union certification iii. A decertification election cannot be held when there is a valid collective bargaining agreement in place (up to a limit of 3
Premium Employment Trade union Collective bargaining
Unions Let’s begin by defining labor unions. Author Stephen P. Robbins in his book titled Organizational Behavior‚ defines labor unions as “a vehicle by which employees act collectively to protect and promote their interests…for employees who are members of a labor union‚ wage levels and conditions of employment are explicitly articulated in a contract that is negotiated‚ through collective bargaining‚ between representatives of the union and the organization’s management”. There is no denying
Premium Employment Trade union Collective bargaining
Key Topics in Labor Relations 26 February 2012 Lynne Treykor Collective bargaining‚ as its name implies‚ is achieved when two or more parties come together to make a decision about something. Specifically‚ it is achieved when employers and a group of employees work together to decide important terms and conditions regarding employment. These terms and conditions include compensation as well as rights and responsibilities of employees‚ employers‚ and unions. They can also include guidelines
Premium Trade union Collective bargaining National Labor Relations Act
In Bellah and Sennett’s essays they refer to memory‚ more specifically the collective memory of the community. Both of these authors mention‚ that a big part of this is to remember not only the good but the bad‚ too. As Bellah puts it‚ “The communities of memory that tie us to the past also turn us toward the future as communities of hope.”1 To me‚ this means that the good gives us hope for better‚ while the bad gives us hope that the good will be coming around the corner. Learning to deal with
Premium Psychology Thought Time