"Comparing service quality in a hotel by using servqual model" Essays and Research Papers

Sort By:
Satisfactory Essays
Good Essays
Better Essays
Powerful Essays
Best Essays
Page 18 of 50 - About 500 Essays
  • Powerful Essays

    RESEARCH PAPER No. 2012 - 01 Quality of Instructors’ Service: Evidence from Higher Educational Institution Mc Kenny J. Quinto‚ Kriselle S. Mejia‚ Julito G. Dagdagan‚ Aries R. Abagat‚ Dalmaine Joyce R. Selga and Roberto M. Arguelles MARKETING RESEARCH We envision Saint Louis University as an excellent‚ missionary‚ and transformative educational institution zealous in the formation of human resources who are imbued with the Christian spirit and who are competent‚ creative‚ and socially

    Premium Higher education Education Service system

    • 3801 Words
    • 16 Pages
    Powerful Essays
  • Powerful Essays

    SERVICE QUALITY PERCEPTIONS IN FAST-FOOD RESTAURANTS IN PAKISTAN Abstract People spend regularly on food items throughout the world and they prefer different tastes as in their cultures‚ the people of south Asia usually love spicy foods but many fast food and Chinese restaurants have also developed their business in the region providing high quality foods and developing their brands in the region. There are many fast food restaurants in Pakistan facilitating their customers with variety of

    Premium Fast food

    • 2012 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    Research on Service Quality of Online Retail Websites offering goods in UAE Introduction This write-up is the research proposal for the MBA program of Manchester Business School. It will focus on researching about the service quality of online retailers and their presence online with problems and features on the online web portals front-end and back-end systems from technical and user experience point of view to benchmark the best features of an online retailing website. Background Online retail

    Premium Retailing Online shopping Marketing

    • 695 Words
    • 3 Pages
    Good Essays
  • Good Essays

    customer of The Roccoco New York Hotel who received the service failure when she stayed in the hotel. The case demonstrates that there were four main areas where the hotel failed to meet the expectations and satisfaction of the customer and that includes internal managerial quality and the failure to manage the service failure after complaints were received. Overall The Roccoco New York Hotel failed in following fields: Failure of Internal managerial quality * The hotel was failed to meet the consumer

    Premium Management Complaint Service of process

    • 764 Words
    • 4 Pages
    Good Essays
  • Good Essays

    hotel

    • 8914 Words
    • 49 Pages

    Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar

    Premium Factor analysis Validity Hotel manager

    • 8914 Words
    • 49 Pages
    Good Essays
  • Powerful Essays

    BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents

    Premium Telecommunication Telecommunications Customer service

    • 5944 Words
    • 24 Pages
    Powerful Essays
  • Powerful Essays

    APPLICATION OF QUALITY GAP MODEL TO MEASURE QUALITY OF PHARMACISTS SERVICE IN RETAIL PHARMA SETTINGS Introduction Pharmaceutical market in India is about $ 11.1 billion growing at the rate of 17.6% and expected to reach $20 billion (Rs. 88‚820 crore) by 2015.India’s pharma market is 13th largest in terms of the value and 4th largest in terms of the volume. Currently only 1%-3% of the pharma retail is in the organized sector. The size of India’s pharmacy retail market is estimated at $4.5 billion

    Premium Quality of service Retailing Psychometrics

    • 2907 Words
    • 12 Pages
    Powerful Essays
  • Powerful Essays

    BASIC operation Messages are sent to a Short message service center (SMSC) which provides a "store and forward" mechanism. It attempts to send messages to the SMSC’s recipients. If a recipient is not reachable‚ the SMSC queues the message for later retry.[26] Some SMSCs also provide a "forward and forget" option where transmission is tried only once. Both mobile terminated (MT‚ for messages sent to a mobile handset) and mobile originating (MO‚ for those sent from the mobile handset) operations

    Premium Mobile phone Short Message Service

    • 2325 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    After looking over the customer service model I would use what I thought I would want to receive as a customer calling in for help. You have a preconceived notion as to what your customer service call would be like. For instance if I had a customer call I would like to greet them warmly and get right to the point as to what the problem is and what I am prepared to do in order to help them. A customer expects professionalism but they also expect understanding and dedication to their issue‚ so being

    Premium Customer service Thought

    • 272 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Evaluation of Service Quality in Internet Banking 1. Introduction: 1.1 Background 1.1.1 Banks have conventionally been in the vanguard of harnessing technology to develop their products‚ services and competence. They have‚ over a long time‚ been using electronic and telecommunication networks for delivering a extensive variety of value added products and services. The delivery channels include direct dial – up connections‚ private networks‚ public networks etc and the devices include telephone

    Premium Bank Central bank

    • 1941 Words
    • 8 Pages
    Powerful Essays
Page 1 15 16 17 18 19 20 21 22 50