Introduction Café de Coral is one of the popular restaurants in Hong Kong. However‚ it also has some customer complaints. In this report‚ it will talk about one of the case of it. The contents include the background of Café de Coral‚ the causes of the customer complaint‚ which elements of procedural and personal sides of customer service were not fulfilled by the concerned service provider. Last one is what would we do to turn the dissatisfied customers to become satisfied ones‚ or motivate them
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An Impactful Professor and Assignment Robin Schofield‚ my English comp. II professor‚ had a tremendous impact on my life and my future as a student and eventually a teacher. Professor Schofield’s class consisted of a series of assignments that built upon each other until we finally were able to produce a final research paper for her class. During my first semester of college‚ I had been required to take a college preparatory class that involved the understanding and creating of a problem-solving
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sometimes even a picture of a spider. A serious case of arachnophobia is much different than someone who doesn’t like spiders. Many people who are afraid of spiders have feelings of panic entering into a situation where spiders may be present. Professor Martin Antony of the University of Toronto Psychiatry Department classifies arachnophobics in two categories: "monitors" and "blunters". When a "monitor" enters a room‚ he searches the entire room for a spider. When he finds one‚ he not only makes
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serpent tempted Eve. -Exploitation: using other people to get what we want‚ placing our desires above others. Vampires and other figures are used where someone grows by weakening someone else. Connections: -The Scarlet Letter by Nathaniel Hawthorne: Hester wearing the scarlet letter A is a perfect example of exploitation. By making her weaker‚ idealistic society grows stronger. A major theme is sin‚ relating easily to the evilness of sex in a puritan society. -Frankenstein by Mary Shelley: Frankenstein’s
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Professor Owen Youngman should be called Ambassador Youngman. He sold me on the virtues of Northwestern like a yellow smiley face sells happiness. In fact‚ his pitch about Northwestern’s journalism program was so amazing. He explained that classes are more interactive and encourage students to express their ideas or opinions. I left my campus visit knowing I wanted to be a Wildcat. Before the visit‚ I had already looked at several other schools and programs. But the opportunities at Northwestern
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The interviewee‚ Professor Mark Corner‚ is a man who followed an unconventional career path: he did not have a career path nor did he want to. His career path can be described as organic‚ non- linear; he let his situations and opportunities veer him towards his current career. Accordingly‚ the definition of a career being an evolving sequence of a person’s work experiences over time is befitting to Corner‚ as his career involved continuity and change. Corresponding to Holland’s RIASEC model‚ Corner’s
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In A Letter to the Editor‚ the writer makes it clear to the reader that he believes the cheating which was observed in Monroe College is justifiable. The writer claims that society’s view on cheating is flawed and that in many instances‚ not only is cheating acceptable‚ but it’s also necessary for success. He goes on to assert that the act of cheating is a lifeline for many people and that it’s a way of sharing information‚ helping each other in need‚ similar to “if you were going into an unknown
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Discrimination Complaint The purpose of this assignment is two-fold: (1) analyze a scenario in which an employee wishes to file a discrimination complaint against his/her private sector organization and (2) explain the civil litigation process for such a claim. "Litigation refers to the process by which cases are brought and prosecuted in the court system" (Legal Advice for Free‚ 2005a). In the case of a discrimination suit‚ the civil litigation process begins with filing the complaint with the Equal
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NVQ5 Develop Procedures and Practice to Respond to Concerns and Complaints 02/03/2015 Understand the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints 1.1 Identify the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints in own area of work The complaints procedure for my organization outlines the following aims: To ensure that its complaint procedure is properly and effectively implemented and that
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I find Professor Parker’s essay very helpful and illuminating. Napo- leon’s decision to invade Russia against the almost unanimous advice of his closest counsellors presents an intriguing and important puzzle to which Parker provides a persuasive psychological explanation. Finding much in the essay to agree with and little to criticize nor- mally poses a problem for a commentator‚ but Professor Parker has invited me to range freely in my comments. I will take advantage of this freedom
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