News About Complaint of Café de Coral
Introduction
Café de Coral is one of the popular restaurants in Hong Kong. However, it also has some customer complaints. In this report, it will talk about one of the case of it. The contents include the background of Café de Coral, the causes of the customer complaint, which elements of procedural and personal sides of customer service were not fulfilled by the concerned service provider. Last one is what would we do to turn the dissatisfied customers to become satisfied ones, or motivate them to become loyal customers.
News content In this article, Miss Tse who ordered a hot pot meal in Cafe de Coral. When she got the meal after twenty minutes, around ten cockroaches run outside from the hot pot. Miss Tse and her family even the other costumers were so scared and felt disgusted immediately. After that, Miss Tse complained to the manager for providing the “cockroaches” hot pot but the manager said that he or she only changed it to a new one. Also, the manager did not apologize to her. Finally, Miss Tse got the drawback and complained the Cafe de Coral restaurant through Food and Environmental Hygiene Department.
Background of Café de Coral
Frist ,it will talk about the background of Café de Coral.Café de Coral Group is a listed company at the Hong Kong Stock Exchange. It is the largest Chinese restaurant chain in the world with business spans the four corners of the world. The group has over 580 operational units specialized in fast food, institutional catering, specialty restaurants, food manufacturing, distribution and other overseas food and beverage businesses.
Café de Coral is one of the restaurants under Café de Coral Group. It is a Chinese restaurant chain. The first Café de Coral foothold on Sugar Street, Causeway Bay in 1968. Nowadays, Café de Coral has over 140 restaurants and serving more than 300,000 Hong Kong customers on an average day. It seems Café de Coral is a popular choice when Hong Kong citizen dinning outside.
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Café de Coral is one of the popular restaurants in Hong Kong. However, it also has some customer complaints. In this report, it will talk about one of the case of it. The contents include the background of Café de Coral, the causes of the customer complaint, which elements of procedural and personal sides of customer service were not fulfilled by the concerned service provider. Last one is what would we do to turn the dissatisfied customers to become satisfied ones, or motivate them to become loyal customers.
News content In this article, Miss Tse who ordered a hot pot meal in Cafe de Coral. When she got the meal after twenty minutes, around ten cockroaches run outside from the hot pot. Miss Tse and her family even the other costumers were so scared and felt disgusted immediately. After that, Miss Tse complained to the manager for providing the “cockroaches” hot pot but the manager said that he or she only changed it to a new one. Also, the manager did not apologize to her. Finally, Miss Tse got the drawback and complained the Cafe de Coral restaurant through Food and Environmental Hygiene Department.
Background of Café de Coral
Frist ,it will talk about the background of Café de Coral.Café de Coral Group is a listed company at the Hong Kong Stock Exchange. It is the largest Chinese restaurant chain in the world with business spans the four corners of the world. The group has over 580 operational units specialized in fast food, institutional catering, specialty restaurants, food manufacturing, distribution and other overseas food and beverage businesses.
Café de Coral is one of the restaurants under Café de Coral Group. It is a Chinese restaurant chain. The first Café de Coral foothold on Sugar Street, Causeway Bay in 1968. Nowadays, Café de Coral has over 140 restaurants and serving more than 300,000 Hong Kong customers on an average day. It seems Café de Coral is a popular choice when Hong Kong citizen dinning outside.
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