CONSUMER BEHAVIOR ON IMPULSIVE BUYING The Influence of Culture on Consumer Impulsive Buying Behavior KACE N AND L EE CUL TURE AND IMPUL SIVE BUYING BE HAVIOR Jacqueline J. Kacen Department of Business Administration University of Illinois at Urbana-Champaign Julie Anne Lee Department of Marketing University of Hawaii–Manoa Impulse buying generates over $4 billion in annual sales volume in the United States. With the growth of e-commerce and television shopping channels‚ consumers
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Question: How do marketers view consumers? Marketers View Consumers as dollar bills! The more consumers they influence to buy their products the more market share (penetration) their brand will have‚ the more successful their company will be. Of course its not all that simple‚ acquiring and keeping new customers can be a daunting task without the right knowledge and tools. And even when they right tools are applied there should always be an expected rate of consumer defection. Marketers need to
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Introduction Consumer is the ultimate user of a product or service. The overall consumer market consists of all buyers of goods and services. They are faced with many decisions each day on deciding what product/brand should they use also where and how to get them. By learning consumer behavior‚ we understand that it involves the activities of people when obtaining‚ consuming and disposing products and services. Marketers strive to understand this behavior so they can better formulate appropriate
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CHAPTER 2 – MOTIVATION MOTIVATION 1. NEEDS- Why do consumers do what they need to do? 2. MOTIVATION- is the driving force within individuals that compels them to action. Motivation (in consumer behaviour)- what leads the consumer to search‚ but‚ consume and dispose of products. 3. GOALS- What do consumers want to achieve? i.e. desired ends 4. LAYERS OF REASONS: means-end-analysis NEEDS Need- any human requirement Type of Need Definition Example Application Innate aka biogenic
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Consumer Behaviour Perception People undergo stages of information processing where stimuli are input and stored. However we do not passively process whatever information is present. Only a very small number are ever noticed and an even smaller number attended to. And the stimuli that do enter our consciousness are not processed objectively. The meaning of a stimulus is interpreted by the individual who is influenced by their unique biases‚ needs and experiences. These three stages of exposure
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Introduction The tourism and hospitality industry is a broad industry with multiple‚ sectors and departments‚ often known as the industry operating hotels‚ accommodation‚ food and beverage and managing tourist activities. Many do not realize the vastness of this industry‚ therefore; there is usually confused about the jobs related to this industry. Jobs often share common features from jobs in other industries to meet the needs and requirements of guests to provide ultimate customer satisfaction
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understand the following concepts Consumer Behaviour Theory- Ordinal Approach and Cardinal Approach Total Utility‚ Marginal Utility‚ Relationship between Total Utility and Marginal Utility Law of Diminishing Marginal Utility Utility Analysis and Consumer Equilibrium- One Good Case and Two Goods Case Consumer- Who is a Consumer? Anyone who purchases and consumes any goods and services for the satisfaction of his/her wants is called a consumer. A consumer spends the money available to him for
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Consumer Behaviour: Wine 1. The consumers have higher-order needs and aspirations. Have a common desire for pleasure‚ status and knowledge. Tend to be from the middle-aged‚ educated and high-income market segment. They are high-involvement consumers generally motivated by the pleasure they receive from the product rather than its purely functional utility.Overall needs are more hedonistic and self-gratifying rather than functional and utilitarian. 2. Physiological needs: food‚ water and safety
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provides the background necessary to understand the marketing of the Gillette Series‚ and also offers some insight into Gillette’s marketing prowess. Sensor- a high technology cartridge razor- was a gamble for Gillette because it ran counter to consumers’ buying preferences. Disposable razors‚ which were produced by the French firm BIC in 1974‚ had gained control in nearly 80 % of the razor market by 1990. Gillette’s analysis showed that disposables provide a worse shave than a cartridge blade‚ cost
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how consumers make their decisions to buy a product or service‚ the market organization should clearly analyze the process of their decision and the factors which will impact their behavior. Consumers usually make a decision through five stages: need recognition‚ information search‚ and evaluation of alternatives‚ purchase decision and post-purchase behavior. Marketers should not only focus on the purchase decision‚ but also emphasize the entire buying process. During this process‚ consumers’ decision
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