is to provide insight of my experiences in working with Nicole Jackson during my tenure with Kaiser Permanente/Healthspan of Ohio. Working as a Patient Service Representative requires the soft skills of being compassionate and attentive to the patient/customers’ needs. The hard skills required a high degree of financial accountability‚ efficient patient processing and proficiency on the computer. Nicole mastered all of these. I was Nicole’s supervisor for approximately XX years and during that
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In 2012‚ I realized my life was not the life that I wanted to be living. I was unhappily married‚ severely overweight with several health ailments and not the kind of mother I wanted to be to my daughter. It was then when I came to the realization only I had the power to change my direction in life. On December 31‚ 2012 I underwent weight loss surgery and had a Lap-Band placed. Now‚ if one thing I have come to realize in life is that people are going to judge you no matter how hard you try and
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Hamlet’s conversation with Ophelia illustrates his complicated attitude toward someone he used to love. The exchange highlights the influence of his struggle concept of honesty and human nature. These two factors impact Hamlet’s attitude toward Ophelia‚ altering feelings of love into those of uncertainty. Hamlet’s language in the conversation with Ophelia reflects the mistrust and betrayal he feels after discovering Claudius murdered his father. This finding opens his eyes to man’s tendency to
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TUH. Upon review of current institutional policies it was discovered that Curos disinfecting port protectors were being used on "All patients‚ All lines‚ All the time" (AAA) in order to prevent central line associated bloodstream infections (CLABSI). Further research into proper maintenance and care of IV’s and CDC guidelines in order to meet 2016 National Patient Safety Goals ( NPSG) revealed that current practices may not
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Decision Making January 20th 2011 How Ethics Affects Nursing Practice In the nursing profession we have a respect for our patients but obtaining trust and maintaining the confidentiality of the patient’s information has been established from years ago starting with the Oath of Hippocratic. The patient’s confidentiality includes protecting any information the patient divulges to medical personal‚ and not disclosing or sharing the information to others. If trust is betrayed‚ the patient’s would
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about communication. One is focus primarily on the way different genders communicate whereas the other focuses on the ways different cultures communicate. The essays we are going to examine are “Indecent Exposure” by Carla Power and “Sex‚ Lies and Conversation” by Deborah Tannen. These essays use research to back up their claims. My personal favorite of the two essays is Tannen’s. I found it to be more humorous and I seen these differences firsthand. Whereas Power’s although informative and important
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MRSA The patient safety problem of interest to me that I have chosen to talk about is MRSA. “MRSA” stands for Methicillin Resistant Staphylococcus Aureus. Staphylococcus Aureus or “Staph Aureus” for short. ( SARI‚ 2007). MRSA is transferred from person to person through a bacteria (germs). Many people carry this germ. It is estimated that one in three people are carriers of this germ (CDC Gov 2013) but it is not always harmful - these people would have it on their skin or in their nose‚ but
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Before a patient or doctor can go into surgery‚ there are many steps you must go through first. Both patient and doctors must put on a clean gown‚ scrub cap or hairnet‚ and specially for the doctor‚ scrub in. This is an important task to do‚ the insure bacteria does not spread. When a patient prepares for their surgery‚ there are informed to start weeks or days prior. Normally it begins with the patient to stop taking a blood thinning pain medicine (if they use it) such as Advil to prevent your
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A Noiseless Patient Spider by Walt Whitman is a poem written in free verse. It has two stanzas with five lines. The poem’s theme is showing how someone or Whitman‚ he could be referring to himself‚ tries to find their way in a huge and unending world. People will throw their threads looking for somewhere to anchor down and live‚ just like the spider in the poem. The promontory and the area around it and the spider symbolize just how big the world is around us. It can be difficult for us to settle
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Sedative music reduces anxiety and pain during chair rest after open-heart surgery. Pain 112‚ 197-203. 7. Sendelbach SE‚ Halm MA‚ Doran KA‚ Miller EH & Gaillard P (2006) Effects of music therapy on physiological and psychological outcomes for patients undergoing cardiac surgery. Journal of cardiovascular Nursing 21‚ 194-200. 8. Nilsson U (2009) Soothing music can increase oxytonin levels during bed rest after open-heart surgery: a randomized control trial. Journal of clinical Nursing 18‚ 2153-2161
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