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Patient Service Representative

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Patient Service Representative
This letter is to provide insight of my experiences in working with Nicole Jackson during my tenure with Kaiser Permanente/Healthspan of Ohio. Working as a Patient Service Representative requires the soft skills of being compassionate and attentive to the patient/customers’ needs. The hard skills required a high degree of financial accountability, efficient patient processing and proficiency on the computer. Nicole mastered all of these.

I was Nicole’s supervisor for approximately XX years and during that time, Nicole was consistently one of the top performers for the East side when it came to collection of copayments and outstanding balances. She did an outstanding job in this area by outpacing her peers well above the departmental
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