The skills required of leadership that we found in the articles are; Human Skills These skills should to be owned by the managers to work within a team because it is also like a mirror to their leadership abilities. Managers‚ who have this skill‚ usually have the advantage to communicate with other people and increase their motivation in performing a duty. If these skills are not owned by the manager‚ diversity in terms of race‚ language and culture‚ it will be difficult for managers to create
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8. three main types of hospitality operation: Johnston has proposed the concept of three main types of hospitality (industry) operations based on the hospitality exchange process: product processing operations‚ customer processing operations and information processing operations. Most activities are a combination of all three‚ albeit in different proportions. An accommodation operation is for example predominantly a customer processing operation‚ with very little product and information processing
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organizational goal. The supervisor of the hill house motivates the employee to achieve the organization goal. TRAINING AND DEVELOPMENT (bateman and snell 2002)Training is defined as the structured process to enhance the knowledge behavior and skill by learning is called training . Training helps in modification of the employee which is good for the organization. As the supervisor already know that the staff which is hired is not permanent staff . The staff not familiar with the work which
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I. Influence of six thinking hat in logic thinking The priority value of using six thinking hats is that it allows us to have a clear idea of what role we are playing while solving problems. The obstacle we face while thinking is self- defense‚ it may lead to wrong decisions making because of thinking unclearly. Most of the practical errors we made are caused by the restriction of thinking. With those six hats‚ we can say and think things without considering risking the ego. We disguised any role
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Introduction to Hospitality 1 Introduction to Hospitality Manual on Module II Introduction to Hospitality (Fine-tuned version) 2 Introduction to Hospitality Contributors Dr Benny Chan‚ Hong Kong Community College‚ The Hong Kong Polytechnic University; Mr Murray Mackenzie‚ School of Hotel & Tourism Management‚ The Hong Kong Polytechnic University and PSHE Section‚ Curriculum Development Institute. 3 Introduction to Hospitality Copyright © The Government of the Hong Kong Special
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Market segmentation in hospitality research: no longer a sequential process John T. Bowen William F. Harrah College of Hotel Administration‚ University of Nevada‚ Las Vegas‚ USA Explores development in market segmentation relating to hospitality and tourism research published between 1990 and 1998. The literature is divided into three sections: segmenting a market; market targeting and marketing positioning. Identifies new areas for research‚ deeper examination of segments‚ identification of difference
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Creative Laziness Laziness is a state of mind. A person is said to be in a lazy state of mind with respect to a task when he is not properly motivated to do the task. Lack of motivation to do a task can spring up from many causes such as physical lethargy‚ lack of reinforcement in the form of rewards‚ failure to value the reward intended for the task appropriately‚ preoccupation of mind with some other things which is important to the person concerned‚ lack of interest in
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What is softskills? Soft skill is the ability required and expected from persons for finding a suitable job‚ its maintenance and promotion. Softskills is an important facet of life. It is essential in all spheres of life. Be it an interview or dealing with the project leader or working out a solution with a team or writing a report‚ getting across the point effectively is what matters. The success of an endeavour hinges on the ability to communicate effectively in today’s fast paced life‚ everyone
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Creative Writing My breath steamed the air‚ my eyes wide open looking into the distance as drips of sweat rolled down my forehead. My ears twitched at every sudden noise; I just hoped nothing would jump out of the darkness. I kept thinking about where I was and how I got to this place. Every footstep echoed for miles as I stepped upon the Iron Gate‚ the noise rattling my brain. I came to a halt‚ my sweaty hand roaming over the freezing cold steal on my chest as I tightened my only protection
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Reducing Employee Turnover in Hospitality Introduction High level of employee turnover continues to be the most serious challenge in the hospitality industry (Hinkin & Tracey‚ 2000; Wasmuth & Davis‚ 1983). The hospitality industry has an exceptionally high turnover rate compared to other industries. * Definition of employee turnover Price (1977) defined employee turnover as “the ratio of the number of organization members who have left during the period being considered divided by
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