Capital Market started ranking listed Indian companies on the basis of their market capitalization in 1994. The market cap of the Top 500 companies constitutes around 93.61% of the market cap of all Indian listed companies. These companies also account for almost 99.56% of the traded value on the stock exchanges. Thus‚ for all practical purposes‚ these Top 500 companies represent the whole of Corporate India. 2001-2002: HLL leads in terms of market capitalization‚ and HFCL is the most traded company
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A Project Report On “CHANGES IN TELECOM INDUSTRY IN THE LAST 6 MONTHS (TELECOM)” ANNAMALAI UNIVERSITY Submitted to: [pic] BECAUSE BECOMING SUCCESSFUL CAN BE TAUGHT A division of NIS SPARTA LTD‚ Anil Dhirubhai Ambani Group Company AHMEDABAD In partial fulfillment of academic requirement of the MBA & PGPM Programme‚ year – 2011-2012 DEVELOPED BY: PARSHU H ATTIGUDDA MBA & PGPM APP NO: 271259 INTRODUCTION The research is based on the quality of services that
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Bibliography 28-31 31-35 36-49 50-51 52 © Copyright FUTURESCAPES 2 Executive Summary ZMF (Zero Mass Foundation) has entered into a business relationship with Mchek with a view to bring forth a transactional ecosystem‚ using Mchek application on Airtel SIMs. The aim of such a conjugation was to create a wide off-line merchant base‚ simultaneously identifying the dormant customer base and activate Mchek application on their mobile phones. Also‚ by encouraging a SIM swap on the customers who do not
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banglalink - making a difference Banglalink is the second largest cellular service provider in Bangladesh. As of May‚ 2008‚ banglalink has a subscriber base of 8.99 million. It is a wholly owned subsidiary of Orascom Telecom. banglalink had 1.03 million connections until December‚ 2005. The number of banglalink users increased by more than 253 per cent and stood at 3.64 million at the end of 2006‚ making it the fastest growing operator in the world of that year. In August‚ 2006‚ banglalink
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Introduction Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize‚ automate‚ and synchronize sales‚ marketing‚ customer service‚ and technical support. CRM systems for marketing track and measure campaigns over multiple channels‚ such as email‚ search‚ social media‚ telephone and direct mail. These systems track clicks‚ responses‚ leads and deals. CRM systems can be used to create‚ assign and
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Questionnaire ACKNOWLEDGEMENT I would like to express my sincere thanks to all those instrumental in thisproject Work. First of all‚ I would to thank Prof. Amit Gupta Director of International School of Business & Researchfor giving me thisopportunity to do this project and learn from it. I am thankful to RelianceCommunication Ltd for giving me helpful information to complete thisproject (Research).I express my sincere thanks to Mr. Raj (Junior Sales Manager) & Prof.Kishen (ISBR faculty)
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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Customer relationship management (CRM) focuses on the relationship between customer and company. Due to this feature‚ many companies are trying to establish their own CRM system for helping them to connect new customers and boost old customers’ long-term loyalty. CRM systems include operations and analysis‚ and relationship marketing strategy and supporting‚ customer-centric business processes (Buttle 2004). With the development of information technology (IT)‚ using CRM system is more convenient. It
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handful of regular customers. Customer Relationship Management is the same in principle for these two examples - it is the scope of CRM which can vary drastically. CRM‚ or Customer Relationship Management‚ is a way for businesses to find potential customers. While the first iterations of CRM were used in the 1980s‚ it wasn ’t until the 2000s that it really began to shine. CRM software helps businesses identify and categorize existing customers. This allows them to see the specific demographics their products
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customer contact employees‚ set customer contact requirements‚ enhance partnership and alliances and exploiting customer relationship technology. CRM‚ or Customer Relationship Management‚ is a way for businesses to find potential customers. While the first time term of CRM were used in the 1980s‚ it wasn ’t until the 2000s that it really began to shine. CRM software helps businesses identify and categorize existing customers. This allows them to see the specific demographics their products appeal to
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