“Strategic issues in customer relationship management (CRM) implementation” Business process management journal Capricorn Ventis. 2009. “CMAT model explained” [Online] Available at: http://www.crm.ie/pdf/datasheets/CMAT/CMAT_Process_explained_CVL.pdf [Accessed on: 2009/10/17] Chen. Injazz. Popovich. Karen. 2003. Understanding customer relationship Management. People Process and Technology Davids. M. 1999. “How to avoid the 10 Biggest Mistakes in CRM” Journal of Business Strategy‚ November / December
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Management (CRM) --Business policy and strategic management --Business Statistics --Marketing Research Contact information 聯系方式 Office: A425 Tel: 8897-2041 Email: ydshi@must.edu.mo Mon./Wed. 14:30-16:30 (by appointment) 2 Shi Yong Dong 石永東 Assistant Professor‚ Ph.D. How to download PPT 下載課件 --ftp://ftp.must.edu.mo/ --Username: ydshi_stu Password: 1234 3 Goal of First Class Course orientation --Textbook & References --Schedule --Requirements What is CRM? --the Definition of CRM --the
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RELATIONSHIP MANAGEMENT- MGT 633 HYUNDAI COMPANY-AUTOMOBILE INDUSTRY Submitted By: puspendra singh mobile no 09023286232 Rg. No.10903337 R1807B56 MBA 4rd Sem. Submitted To: Miss savita mam Lect. of CRM LSB. Hyundai Motor Company Hyundai Motor Company (KRX: 005380)‚ a division of the Hyundai Kia Automotive Group‚ is the world’s largest automaker by profit‚ the world’s fourth largest automaker by units sold[ and the world’s fastest growing
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Z-Wing CRM Design Laura Facino CIS/568 March 4‚ 2013 Dr. Gayle Grant Z-Wing CRM Design Z-Wing is a $60 billion dollar company which commands 50% of the airline business with three types of commercial airplanes which offer an internet/intranet service. With ten service centers around the world‚ Z-Wing is a powerful international force and Chairman Aaron Weiss would like to remain the majority presence over competition Janssen. In order to stay ahead‚ it has been determined that Z-Wing needs
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1) The marketing department can use the operational CRM technologies of a list generator‚ campaign management and cross-selling and up-selling. List generators compile customer information from a variety of sources and segment the information for different marketing campaigns. List generators provide the marketing department with a solid understanding of the type of customer it needs to target for marketing campaigns. Campaign management systems guide users through marketing campaigns performing
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Indian Insurance Industry INTRODUCTION- In one form or another‚ we all own insurance. Whether its auto‚ medical‚ liability‚ disability or life‚ insurance serves as an excellent risk-management and wealth-preservation tool. Having the right kind of insurance is a critical component of any good financial plan. While most of us own insurance‚ many of us don’t understand what it is or how it works. In this tutorial‚ we’ll review the basics of insurance and how it works‚ then take you through the main
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INTRODUCTION INSURANCE Insurance is a social device that provides compensation for the effect of loss incurred. It’s also a mechanism of providing financial stability to the insured. The insured pays premiums: that is‚ he’s compensated when the risk materializes. Importance of Insurance? | An insurance policy is vital for the purpose of transferring insurable risk from oneself to a risk carrier i.e. an insurance company. All of us are exposed to risk in our day to day lives‚ however‚ our level
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Insurance Insurance a defensive measure used against future conditional losses to hedge the possible risks of the future. It is a legal contract that protects a person from contingent risk of losses through financial means and provides a means for individuals and societies to handle some of the risks faced in daily life. Policies the contracts of insurance that are provided by insurance companies. Premium the regular amount charged from customers by the insurance companies‚ which is
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A PROJECT ON INSURANCE INDUSTRY IN INDIA FOCUSING ON RELIANCE LIFE INSURANCE PREFACE The liberalization of the Indian insurance sector has been the subject of much heated debate for some years. The policy makers where in the catch 22 situation wherein for one they wanted competition‚ development and growth of this insurance sector which is extremely essential for channeling the investments in to the infrastructure
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the impact of competition in the field of Insurance Industry Huge opportunity seen in pet life insurance Priya Sheth With rising veterinary costs‚ there is an increasing demand for health insurance for pets‚ although this product is currently not available. On the other hand‚ pet life insurance which is available‚ finds hardly any takers. “Pet health insurance as a product is not available in India today due to the small market size of pet insurance. Due to the high costs of maintaining a
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