Shoppers Stop is an Indian department store chain promoted by the K Raheja Corp Group (Chandru L Raheja Group)‚ started in the year 1991 with its first store in Andheri‚ Mumbai Shoppers Stop Ltd has been awarded "the Hall of Fame" and won "the Emerging Market Retailer of the Year Award"‚ by World Retail Congress at Barcelona‚ on April 10‚ 2008. Shoppers Stop is listed on the BSE. In 2011‚ Shoppers Stop has 53 stores in India. Store Shoppers Stop is one of the leading retail stores in India. Shoppers
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Title: DM Drogerie Markt and CRM Company – brief description Dm drogerie markt owns and operates drug stores. The company was founded in 1976 and is based in Wels‚ Austria. It is one of the biggest drug stores in central and eastern Europe. Nowadays there are more than 2.500 stores in 11 countries around Europe. There are more than 369.000 employees all together. There are about 70 stores opened in Slovenia. Their offer encompasses: beauty‚ health‚ baby‚ photography and household products.
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UPS in 2006 Customer Service and CRM Initiatives Case study Reference no 506-163-1 This case was written by Mridu Verma‚ under the direction of Kaushik Mukerjee‚ ICFAI Business School‚ Pune. It is intended to be used as the basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. The case was compiled from published sources. © 2006‚ ICFAI Business School‚ Pune. No part of this publication may be copied‚ stored‚ transmitted
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Case Analysis‚ SBI‚ Kohinoor Business Model Q: Was the decision to attract ultra HNI customers through a separate dedicated branch a good idea? A: HNI customers have requirement of privacy‚ personalised services‚ and exclusive banking facilities. The following reasons highlight the need for separate dedicated branch: It was in keeping with SBI’s motto of being the “Banker to every Indian”. An ultra HNI expects best and instant service‚ e.g. banking round the clock. SBI could not have provided
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A SUMMER TRAINING PROJECT REPORT TO EXPLORE THE POSSIBILITIES OF TAKEOVER OF HOUSING LOANS OF SBI Submitted in partial fulfillment of the requirement for the award of MASTER OF BUSINESS ADMINISTRATION UNDER THE GUIDANCE Of Mr. Virednra Singh (Faculty MBA) SUBMITTED BY Deepak Chandani B.N.COLLEGE OF ENGINEERING & TECHNOLOGY‚ LUCKNOW (Affiliated to GBTU) ACKNOWLEDGEMENT Like most effective endeavors‚ preparing this project was a collaborative effort. I owe a great debt to many individuals
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Exporting PMA/CRM software package into Russian Federation by BTS Software Pty Ltd Strategic export marketing plan – Situation Analysis Executive summary BTS Software Pty Ltd is an Australian software company developing innovative state-of-the-art products. The latest product released by the company is BTS Software-PMA a Process Mapping software tool targeted at the banking industry. The product is relatively easy to implement and can be customized by non-technical staff. Additionally
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Dell Computer – The Past‚ Present‚ and Future When Michael Dell founded Dell Computer in 1984 the company’s mission was to be “the most successful computer company in the world” (Diversity Facts‚ 2011). To achieve his goal of becoming the dominant supplier of affordable consumer grade PCs‚ Dell Computer adopted a Direct Selling business model‚ building each PC only after a customer places an order. Revolutionary at the time‚ this system allowed Dell to reduce inventory to Just in Time levels.
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Customer Satisfaction 2 1.1 Integrity 3 1.2 Resolutions 3 1.3 Expectations 3 1.4 Personalization 4 1.5 Differentiation 4 2. Customer Experience Excellence 6 3. E-CRM 8 4. Online Reviews 10 5. Further Development 11 Conclusion 13 References 14 Executive Summary People who knows about LUSH Cosmetics are surely know about
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Introduction Not many industries have seen such a dramatic change and decline in their traditional business model like the music industry has seen it in the last 15 years. The internet hugely damaged CD sales‚ along with the rise of MP3 Players that allow consumers to store entire record collections into a device the size of their pockets. If you look at the industry in 2013‚ one can clearly see that the traditional business model of record labels is about to vanish and market analysts even predict
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industries but the good news is that CRM can change marketing practices.” With the above indications of the importance of Customer Relationship Management (CRM) in mind‚ I am going to discuss the implementation of a CRM system in a pharmaceutical organisation. Definitions of CRM and CRM systems are wide ranging and vary depending on the situation to which they are being applied. The definition that I feel is appropriate for the purpose of this report is given below: CRM is an information industry term
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